---
description: Learn more about i-net HelpDesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: i-net HelpDesk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [i-net HelpDesk](/software/1099013/i-net-HelpDesk)

# i-net HelpDesk

Canonical: https://www.capterra.com.au/software/1099013/i-net-HelpDesk

> Ticket management for internal IT support and customer service, with workflow automation, a knowledge base, and optional AI.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses i-net HelpDesk?

IT departments, support teams, and service providers seeking to improve ticket management, SLA compliance, workflow automation, and customer satisfaction.

## About the vendor

- **Company**: i-net software
- **Location**: Berlin, Germany

## Commercial Context

- **Starting Price**: EUR 1,850.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Information on pricing is available for all licensing types. Self-hosted licences incur a one-time fee, and there is the option to pay yearly support and update fees.

All new customers are granted a free 60-day trial.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Collaboration Tools
- Customer Database
- Email Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Integrations (18 total)

- Discord
- MariaDB
- Microsoft 365
- Microsoft Access
- Microsoft Advertising
- Microsoft Authenticator
- Microsoft Azure
- Microsoft Edge
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Teams
- Microsoft Word
- OAuth
- Oracle Database

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [ManageEngine ServiceDesk Plus](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
2. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.6/5 (803 reviews)
3. [Remote Monitoring and Management](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (461 reviews)
4. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (44 reviews)
5. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4094 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1099013/i-net-HelpDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10043708/i-net-HelpDesk/> |
| en-AE | <https://www.capterra.ae/software/1099013/i-net-HelpDesk> |
| en-AU | <https://www.capterra.com.au/software/1099013/i-net-HelpDesk> |
| en-CA | <https://www.capterra.ca/software/1099013/i-net-HelpDesk> |
| en-GB | <https://www.capterra.co.uk/software/1099013/i-net-HelpDesk> |
| en-IE | <https://www.capterra.ie/software/1099013/i-net-HelpDesk> |
| en-IL | <https://www.capterra.co.il/software/1099013/i-net-HelpDesk> |
| en-IN | <https://www.capterra.in/software/1099013/i-net-HelpDesk> |
| en-NZ | <https://www.capterra.co.nz/software/1099013/i-net-HelpDesk> |
| en-SG | <https://www.capterra.com.sg/software/1099013/i-net-HelpDesk> |
| en-ZA | <https://www.capterra.co.za/software/1099013/i-net-HelpDesk> |

-----

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