---
description: Learn more about FilesIT price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FilesIT Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [FilesIT](/software/1098194/FilesIT)

# FilesIT

Canonical: https://www.capterra.com.au/software/1098194/FilesIT

> FilesIT unifies Outlook, WhatsApp, SMS, document signing, and accounting integrations into one secure client communication timeline.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses FilesIT?

FilesIT caters to accounting firms, legal professionals, project managers, client service teams, and organizations managing client communications and workflows.

## About the vendor

- **Company**: FILESIT

## Commercial Context

- **Starting Price**: GBP 12.50
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 12.50
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Access Controls/Permissions
- Archiving & Retention
- CRM
- Collaboration Tools
- Content Management
- Document Capture
- Document Storage
- Electronic Signature
- File Sharing
- Full Text Search
- Interaction Tracking
- Multi-Channel Communication
- Search/Filter
- Third-Party Integrations
- Workflow Management

## Integrations (7 total)

- Microsoft 365
- Microsoft Outlook
- QuickBooks Online Accountant
- Sage Accounting
- Webx
- WhatsApp
- Xero

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Document Management Software](https://www.capterra.com.au/directory/30063/document-management/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2213 reviews)
2. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.7/5 (30 reviews)
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4083 reviews)
4. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3460 reviews)
5. [Qiscus](https://www.capterra.com.au/software/1026338/qiscus) — 4.4/5 (7 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1098194/FilesIT)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10043079/FilesIT/> |
| en-AE | <https://www.capterra.ae/software/1098194/FilesIT> |
| en-AU | <https://www.capterra.com.au/software/1098194/FilesIT> |
| en-CA | <https://www.capterra.ca/software/1098194/FilesIT> |
| en-GB | <https://www.capterra.co.uk/software/1098194/FilesIT> |
| en-IE | <https://www.capterra.ie/software/1098194/FilesIT> |
| en-IL | <https://www.capterra.co.il/software/1098194/FilesIT> |
| en-IN | <https://www.capterra.in/software/1098194/FilesIT> |
| en-NZ | <https://www.capterra.co.nz/software/1098194/FilesIT> |
| en-SG | <https://www.capterra.com.sg/software/1098194/FilesIT> |
| en-ZA | <https://www.capterra.co.za/software/1098194/FilesIT> |

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