---
description: Learn more about Yaplet price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Yaplet Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Yaplet](/software/1097921/Yaplet)

# Yaplet

Canonical: https://www.capterra.com.au/software/1097921/Yaplet

> Customer service solution that combines live chat, chatbots, knowledge bases, email marketing, and more in one system.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Yaplet?

Yaplet caters to customer service teams, e-commerce platforms, SaaS providers, marketing departments, support centers, and businesses focused on customer engagement.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: IG Services

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Hungarian
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Chatbot
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [livepro](https://www.capterra.com.au/software/165150/livepro) — 4.8/5 (182 reviews)
2. [HappyFox Chatbot](https://www.capterra.com.au/software/201972/happyfox-chatbot) (0 reviews)
3. [Fathom](https://www.capterra.com.au/software/1037530/fathom) — 5.0/5 (808 reviews)
4. [ChatBot](https://www.capterra.com.au/software/166420/chatbot) — 4.6/5 (66 reviews)
5. [Qiscus](https://www.capterra.com.au/software/1026338/qiscus) — 4.4/5 (7 reviews)

## Reviews

### "Excellent tool, easy to set up and expand. No risks" — 5.0/5

> **Dániel** | *19 May 2026* | Entertainment | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to set up and suitable for even small businesses. If you want to go enterprise level, you'll be able to manage almost all customer communications through here, including workforce and affiliate management.
> 
> **Cons**: Email warmup might need some time. I would recommend starting with the starter plan, setting up the tools there, and upgrading when you are done, so you only pay for features you are already using.
> 
> Great product with great support and quick updates. As I said, you can easily manage all tasks a medium-sized business may require.

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### "Finally one tool that actually replaced four of ours" — 5.0/5

> **Adam** | *20 May 2026* | Computer Games | Recommendation rating: 10.0/10
> 
> **Pros**: Honestly the thing that sold me was that I stopped paying for Intercom, a separate newsletter tool, and a help desk on top of that. Yaplet just does it all in one place and it doesn't feel stitched together.

The chatbot is the part I brag about. We dropped our docs and a few PDFs into the knowledge base, pointed it at our site, and within a day it was answering pricing and onboarding questions better than half my team did when they were new. It actually escalates to a human when it should, instead of looping the customer in circles like the last bot we tried.

Call management has been a nice surprise too. We weren't even looking for a voice product when we signed up, but the AI voice agent picks up after hours and handles the boring stuff (hours, location, "do you support X") so we're not waking up to 12 voicemails on Monday. Setting up the number took maybe 15 minutes.

Customization is generous — we matched the widget to our brand without writing any CSS, and the email templates support our weird sender domain setup without any fuss. Deployment was a single script tag for the widget and a copy-paste embed for the docs site. We were live the same afternoon we signed up.
> 
> **Cons**: There's a lot of features and the dashboard can feel busy when you first log in — took me a couple of sessions to figure out where the workflow automations lived vs. the outreach campaigns, because they sort of overlap conceptually. Nothing broken, just a learning curve. Also the mobile app is fine but I'd love better push notification grouping when a conversation gets long.
> 
> We're on the Growth plan, ~7 months in, and at this point it's the second tab I open every morning after email. Support has been responsive (ironic to grade a support tool on its own support, but they pass) and the team actually ships — I've noticed two or three quite significant improvements in the chatbot setup flow since we joined without anyone announcing them, which I appreciate.

If I had to summarise it: it's the first time I've felt like the AI features are doing real work instead of being a demo for the sales page. We've cut response times roughly in half and our part-time agent now handles what used to need two people. Easy 5 stars.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1097921/Yaplet)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10042919/Yaplet/> |
| en-AE | <https://www.capterra.ae/software/1097921/Yaplet> |
| en-AU | <https://www.capterra.com.au/software/1097921/Yaplet> |
| en-CA | <https://www.capterra.ca/software/1097921/Yaplet> |
| en-GB | <https://www.capterra.co.uk/software/1097921/Yaplet> |
| en-IE | <https://www.capterra.ie/software/1097921/Yaplet> |
| en-IL | <https://www.capterra.co.il/software/1097921/Yaplet> |
| en-IN | <https://www.capterra.in/software/1097921/Yaplet> |
| en-NZ | <https://www.capterra.co.nz/software/1097921/Yaplet> |
| en-SG | <https://www.capterra.com.sg/software/1097921/Yaplet> |
| en-ZA | <https://www.capterra.co.za/software/1097921/Yaplet> |

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