---
description: Learn more about Decagon price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Decagon Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Agentic AI](/directory/34631/agentic-ai/software) > [Decagon](/software/1096859/Decagon)

# Decagon

Canonical: https://www.capterra.com.au/software/1096859/Decagon

> Cloud-based conversational AI platform managing customer support across chat, voice, and email with multilingual agents and no-code.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Decagon?

Mid-market and enterprise businesses in retail, travel and hospitality, fintech, edtech, financial services, telecommunications, and cosmetics and lifestyle industries.

## About the vendor

- **Company**: Decagon

## Commercial Context

- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, English, French, German, Spanish
- **Available Countries**: United States

## Features

- Agent Collaboration
- Customizable Frameworks
- Dashboard
- For No-Code Development
- Human-in-the-loop (HITL)
- Integration Management
- Knowledge Base Integration
- Memory Management
- Monitoring
- Multi-Language
- Multiple LLM Models
- Natural Language Interface
- Natural Language Processing
- Proactive Error Detection
- Workflow Automation

## Integrations (1 total)

- Claude Code

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Agentic AI](https://www.capterra.com.au/directory/34631/agentic-ai/software)

## Related Categories

- [Agentic AI](https://www.capterra.com.au/directory/34631/agentic-ai/software)
- [AI Agents for Customer Support](https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Creatio Studio](https://www.capterra.com.au/software/164463/bpm-online) — 4.9/5 (34 reviews)
2. [atono](https://www.capterra.com.au/software/1111273/atono) (0 reviews)
3. [Asana](https://www.capterra.com.au/software/120550/asana-pm) — 4.5/5 (13740 reviews)
4. [Rippling](https://www.capterra.com.au/software/172127/rippling) — 4.9/5 (4883 reviews)
5. [ClickUp](https://www.capterra.com.au/software/158833/clickup) — 4.6/5 (4635 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1096859/Decagon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10042119/Decagon/> |
| en-AE | <https://www.capterra.ae/software/1096859/Decagon> |
| en-AU | <https://www.capterra.com.au/software/1096859/Decagon> |
| en-CA | <https://www.capterra.ca/software/1096859/Decagon> |
| en-GB | <https://www.capterra.co.uk/software/1096859/Decagon> |
| en-IE | <https://www.capterra.ie/software/1096859/Decagon> |
| en-IL | <https://www.capterra.co.il/software/1096859/Decagon> |
| en-IN | <https://www.capterra.in/software/1096859/Decagon> |
| en-NZ | <https://www.capterra.co.nz/software/1096859/Decagon> |
| en-SG | <https://www.capterra.com.sg/software/1096859/Decagon> |
| en-ZA | <https://www.capterra.co.za/software/1096859/Decagon> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Decagon","description":"Decagon is a cloud-based customer support platform that uses AI agents to handle inquiries across chat, voice, email, and SMS. Businesses use Decagon to automate responses to common questions, route complex issues to human agents, and maintain consistent support coverage without increasing staff.\n\nDecagon connects with existing help desk tools, CRM systems, and knowledge bases so AI agents can pull accurate information when responding to customers. It also provides analytics dashboards that show conversation volume, resolution rates, and customer satisfaction scores.\n\nDecagon is best suited for mid-size to large businesses in e-commerce, software, and financial services that manage high volumes of customer inquiries and want to maintain quality support at scale.","image":"https://images.g2crowd.com/display-layer-screenshots/1364563/296e9cfbdb76c0946baf294beb9fa53475d0d9a47333202374eec27b422dcc58.png","url":"https://www.capterra.com.au/software/1096859/Decagon","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1096859/Decagon#software","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/1096859/Decagon#faqs","mainEntity":[{"name":"What Is Decagon?","@type":"Question","acceptedAnswer":{"text":"Decagon is a cloud-based customer support platform that uses AI agents to handle inquiries across chat, voice, email, and SMS. Businesses use Decagon to automate responses to common questions, route complex issues to human agents, and maintain consistent support coverage without increasing staff.Decagon connects with existing help desk tools, CRM systems, and knowledge bases so AI agents can pull accurate information when responding to customers. It also provides analytics dashboards that show conversation volume, resolution rates, and customer satisfaction scores.Decagon is best suited for mid-size to large businesses in e-commerce, software, and financial services that manage high volumes of customer inquiries and want to maintain quality support at scale.","@type":"Answer"}},{"name":"Who Uses Decagon?","@type":"Question","acceptedAnswer":{"text":"Mid-market and enterprise businesses in retail, travel and hospitality, fintech, edtech, financial services, telecommunications, and cosmetics and lifestyle industries.","@type":"Answer"}}]},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.au/software/1096859/Decagon#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Agentic AI","position":2,"item":"/directory/34631/agentic-ai/software","@type":"ListItem"},{"name":"Decagon","position":3,"item":"/software/1096859/Decagon","@type":"ListItem"}]}]}
</script>