---
description: Learn more about SoftDesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SoftDesk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SoftDesk](/software/1094749/SoftDesk)

# SoftDesk

Canonical: https://www.capterra.com.au/software/1094749/SoftDesk

> SoftDesk is AI-powered customer support software that manages chat and email inquiries around the clock with a single agent.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses SoftDesk?

SoftDesk is used by customer support departments, e-commerce companies, SaaS companies, and online service providers.

## About the vendor

- **Company**: Maxprog
- **Founded**: 2002

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Pricing values are available in USD. License types defined by the number of agents allowed per plan.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana and 174 more

## Features

- Automated Routing
- Customer Database
- Email Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4076 reviews)
2. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (43 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3411 reviews)
4. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (764 reviews)
5. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (688 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1094749/SoftDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10040110/SoftDesk/> |
| en-AE | <https://www.capterra.ae/software/1094749/SoftDesk> |
| en-AU | <https://www.capterra.com.au/software/1094749/SoftDesk> |
| en-CA | <https://www.capterra.ca/software/1094749/SoftDesk> |
| en-GB | <https://www.capterra.co.uk/software/1094749/SoftDesk> |
| en-IE | <https://www.capterra.ie/software/1094749/SoftDesk> |
| en-IL | <https://www.capterra.co.il/software/1094749/SoftDesk> |
| en-IN | <https://www.capterra.in/software/1094749/SoftDesk> |
| en-NZ | <https://www.capterra.co.nz/software/1094749/SoftDesk> |
| en-SG | <https://www.capterra.com.sg/software/1094749/SoftDesk> |
| en-ZA | <https://www.capterra.co.za/software/1094749/SoftDesk> |

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