---
description: Learn more about PBX.IM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PBX.IM Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [PBX.IM](/software/1080509/PBX-IM)

# PBX.IM

Canonical: https://www.capterra.com.au/software/1080509/PBX-IM

> PBX is an all-in-one AI-powered VoIP platform with call routing, monitoring, auto dialer \&amp; integrations for any business size.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: PBX.IM
- **Location**: Tampa, US
- **Founded**: 2024

## Commercial Context

- **Starting Price**: USD 25.00
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: PBX.IM offers five pricing plans, each with specific features and pricing details. The Start-up plan is free, while other plans have monthly pricing per user. The Enterprise plan requires contacting the vendor for custom pricing.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Communication Management
- Computer Telephony Integration
- Contact Management
- IVR
- Virtual Extensions

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)
- [Cloud PBX Software](https://www.capterra.com.au/directory/31102/cloud-pbx/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Aircall](https://www.capterra.com.au/software/144486/aircall) — 4.2/5 (458 reviews)
3. [JustCall](https://www.capterra.com.au/software/157853/justcall) — 4.1/5 (223 reviews)
4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1080509/PBX-IM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10033245/PBX-IM/> |
| en-AE | <https://www.capterra.ae/software/1080509/PBX-IM> |
| en-AU | <https://www.capterra.com.au/software/1080509/PBX-IM> |
| en-CA | <https://www.capterra.ca/software/1080509/PBX-IM> |
| en-GB | <https://www.capterra.co.uk/software/1080509/PBX-IM> |
| en-IE | <https://www.capterra.ie/software/1080509/PBX-IM> |
| en-IL | <https://www.capterra.co.il/software/1080509/PBX-IM> |
| en-IN | <https://www.capterra.in/software/1080509/PBX-IM> |
| en-NZ | <https://www.capterra.co.nz/software/1080509/PBX-IM> |
| en-SG | <https://www.capterra.com.sg/software/1080509/PBX-IM> |
| en-ZA | <https://www.capterra.co.za/software/1080509/PBX-IM> |

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