--- description: Learn more about ConnectWise PSA price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.com.au/software/107931/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 273 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard - Document Management - IT Asset Tracking - IT Reporting - Inventory Management - Issue Auditing - Issue Management - Knowledge Management - Maintenance Scheduling - Patch Management - Performance Metrics - Prioritization - Problem Management - Project Management - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management - Scheduling - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.com.au/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.com.au/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software) ## Alternatives 1. [N-central](https://www.capterra.com.au/software/13803/n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.capterra.com.au/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [SuperOps](https://www.capterra.com.au/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews) 5. [IT Glue](https://www.capterra.com.au/software/170401/itglue) — 4.6/5 (331 reviews) ## Reviews ### "Comprehensive Business Automation" — 4.0/5 > **Manon** | *24 June 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It tracked our project progress and billing in one place, making it easy to stay on top of everything. > > **Cons**: It required significant time and training to understand all its features and functionalities. ----- ### "Not convenient for simple tasks" — 1.0/5 > **Kayli** | *28 April 2025* | Security & Investigations | Recommendation rating: 1.0/10 > > **Pros**: There is a large number of things you can do in and use for in PSA. > > **Cons**: Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. > > I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. ----- ### "A Feature-Rich Platform Backed by Outstanding Support" — 5.0/5 > **Jake** | *12 December 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. > > **Cons**: Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. > > Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. ----- ### "Excellent cloud ticketing system" — 5.0/5 > **Tina** | *13 December 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. > > **Cons**: Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 > > I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out\! ----- ### "Pleased Overall" — 4.0/5 > **Lorenzo** | *24 March 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Well built application with deep customization and strong reputation in the MSP space. We have been using this for a long time and it has served us well from an on-prem and remote worker POV. > > **Cons**: Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement. > > Overall, I have been fine with it from a user POV. It does what we need it to, has deep customization, and supports integration with all tools we use. I am not sure if another product would better serve our team, but i am happy with where we're at. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data