---
description: Learn more about Customer Operations Platform price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Operations Platform Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Customer Operations Platform](/software/1078035/Customer-Operations-Platform)

# Customer Operations Platform

Canonical: https://www.capterra.com.au/software/1078035/Customer-Operations-Platform

> Cloud-based customer operations platform that helps industrial equipment businesses manage assets and streamline after-sales service.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Customer Operations Platform?

OEMs, machinery manufacturers, distributors, suppliers, and system integrators looking to modernise after-sales, boost asset visibility, and enable client self-service.

## About the vendor

- **Company**: Makula Technology GmbH

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Makula pricing combines flat platform fees and user-based licensing. AssetHub and Customer Portal are charged at a fixed monthly rate. Field Service, Help Desk, and Industrial AI modules are billed per user. A one-time onboarding fee applies to all new accounts. Access to Makula’s API is available at an additional cost. Pricing is modular, so customers can start small and scale as needed. Contact us for a custom quote.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- Customer Database
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (43 reviews)
3. [HappyFox Help Desk](https://www.capterra.com.au/software/83211/happyfox) — 4.6/5 (92 reviews)
4. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1078035/Customer-Operations-Platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031447/Customer-Operations-Platform/> |
| en-AE | <https://www.capterra.ae/software/1078035/Customer-Operations-Platform> |
| en-AU | <https://www.capterra.com.au/software/1078035/Customer-Operations-Platform> |
| en-CA | <https://www.capterra.ca/software/1078035/Customer-Operations-Platform> |
| en-GB | <https://www.capterra.co.uk/software/1078035/Customer-Operations-Platform> |
| en-IE | <https://www.capterra.ie/software/1078035/Customer-Operations-Platform> |
| en-IL | <https://www.capterra.co.il/software/1078035/Customer-Operations-Platform> |
| en-IN | <https://www.capterra.in/software/1078035/Customer-Operations-Platform> |
| en-NZ | <https://www.capterra.co.nz/software/1078035/Customer-Operations-Platform> |
| en-SG | <https://www.capterra.com.sg/software/1078035/Customer-Operations-Platform> |
| en-ZA | <https://www.capterra.co.za/software/1078035/Customer-Operations-Platform> |

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