---
description: Learn more about eGain AI Agent price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eGain AI Agent Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/30938/artificial-intelligence/software) > [eGain AI Agent](/software/1077907/eGain-AI-Agent)

# eGain AI Agent

Canonical: https://www.capterra.com.au/software/1077907/eGain-AI-Agent

> AI-powered virtual assistant that delivers safe, accurate support across channels using trusted knowledge and generative AI.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses eGain AI Agent?

Designed for mid-to-large enterprises in customer service, contact centers, and regulated industries like telecom, banking, insurance, and healthcare.

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Starting Price**: USD 50.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Brunei, Bulgaria, Cambodia, China, Croatia, Cyprus, Czechia, Denmark and 82 more

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Chatbot
- Customer Support
- Customisable Branding
- Data Import/Export
- Language Detection
- Multi-Language
- Natural Language Processing
- Process/Workflow Automation
- Speech Recognition
- Transfers/Routing
- Virtual Personal Assistant (VPA)

## Integrations (6 total)

- Five9
- GENESYS
- Microsoft Dynamics 365 Business Central tegossuite
- SAP Customer Experience
- Salesforce Platform
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)
- [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software)

## Alternatives

1. [Site24x7](https://www.capterra.com.au/software/168192/site24x7) — 4.7/5 (344 reviews)
2. [DataSnipper](https://www.capterra.com.au/software/1039732/datasnipper) — 4.7/5 (129 reviews)
3. [UpLink](https://www.capterra.com.au/software/1064206/uplink) (0 reviews)
4. [Plytix](https://www.capterra.com.au/software/149113/plytix-pim) — 4.7/5 (90 reviews)
5. [Blocks](https://www.capterra.com.au/software/1079503/Blocks) — 5.0/5 (1 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1077907/eGain-AI-Agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031320/eGain-AI-Agent/> |
| en-AE | <https://www.capterra.ae/software/1077907/eGain-AI-Agent> |
| en-AU | <https://www.capterra.com.au/software/1077907/eGain-AI-Agent> |
| en-CA | <https://www.capterra.ca/software/1077907/eGain-AI-Agent> |
| en-GB | <https://www.capterra.co.uk/software/1077907/eGain-AI-Agent> |
| en-IE | <https://www.capterra.ie/software/1077907/eGain-AI-Agent> |
| en-IL | <https://www.capterra.co.il/software/1077907/eGain-AI-Agent> |
| en-IN | <https://www.capterra.in/software/1077907/eGain-AI-Agent> |
| en-NZ | <https://www.capterra.co.nz/software/1077907/eGain-AI-Agent> |
| en-SG | <https://www.capterra.com.sg/software/1077907/eGain-AI-Agent> |
| en-ZA | <https://www.capterra.co.za/software/1077907/eGain-AI-Agent> |

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