--- description: Learn more about Engage price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Engage Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Engage](/software/1077126/Engage) # Engage Canonical: https://www.capterra.com.au/software/1077126/Engage Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1077126/Engage?page=2) > Customer and employee engagement software that enhances customer and employee connections through its mobile-first platform. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Engage? Engage is the mobile-first, AI-powered community engagement platform designed for your two most valuable audiences: your colleagues and your customer community. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Engage Solutions Group ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Engage uses a custom pricing model with different plan tracks for employee and customer use cases. The employee side includes Workplace and Elevate, while the customer side includes Customer Community and Customer Elevate. Each higher-tier plan builds on the core package with added automation, personalisation, and enterprise features. Optional add-ons such as Appi AI, Benefits, Assistant, Design, and Enable can also be included, with pricing provided through a tailored sales quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 37 more ## Features - Activity Dashboard - Alerts/Notifications - Communication Management - Customer History - Employee Recognition Software - Engagement Tracking - Feedback Management - Multi-Channel Communication - Multi-Language - Peer-to-Peer Recognition - Pulse Surveys - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations ## Integrations (12 total) - HubSpot CRM - HubSpot Content Hub - HubSpot Service Hub - LDAP Manager - Microsoft 365 - Microsoft Teams - SAP SuccessFactors HCM - SAP SuccessFactors Work Zone - SFTPCloud - Salesforce Commerce Cloud - Salesforce Communications Cloud - Salesforce Consumer Goods Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) - [Employee Engagement Software](https://www.capterra.com.au/directory/30817/employee-engagement/software) - [Community Software](https://www.capterra.com.au/directory/30800/community/software) ## Alternatives 1. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews) 3. [Vantage Circle](https://www.capterra.com.au/software/167264/vantage-circle) — 4.7/5 (5122 reviews) 4. [Achievers](https://www.capterra.com.au/software/129232/employee-success-platform) — 4.8/5 (2907 reviews) 5. [Workhuman](https://www.capterra.com.au/software/125670/workhuman) — 4.8/5 (2157 reviews) ## Reviews ### "Improving employee engagement" — 5.0/5 > **Helena** | *15 December 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Engage have been instrumental in improving our colleague engagement, particularly around peer to peer awards. This year’s campaign introduced badges and cards to prompt nominations, a leaderboard to spark healthy competition, and a shift in focus towards quality and simplicity rather than volume and noise. A single weekly article, pinned and supported by reminders and newsletter headlines, replaced multiple posts to create a cleaner, more engaging experience. > > **Cons**: There's nothing i like least about Engage, they are great to work with and respond to feedback in timely manner. > > Excellent to work with. The 2025 campaign delivered a 42% uplift on last year and a 204% increase since 2022. Wouldn't have been possible without Engage. ----- ### "The experts in employee engagement\!" — 5.0/5 > **Mark** | *8 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The ease of navigating the platform - both CMS and frontend. It's intuitive and user-friendly in many ways, giving colleagues the opportunity to engage with each other's and company content. The customer support from the tech, design and management team. > > **Cons**: It's all been very positive, but a spell-check option in the CMS would be useful. Although using Word is a quick way around this. > > Incredibly positive - a wonderful onboarding experience with dedicated project management and support throughout platform design, content transfer/creation and launching the new platform. Support with forms, user groups and general tech issues has been first-hand, with timely and effective responses. ----- ### "Engage-enabled Improvements" — 4.0/5 > **Aron** | *11 December 2025* | Construction | Recommendation rating: 2.0/10 > > **Pros**: It's a feature rich a versatile platform. Their superuser support is responsive through their ticketing system. > > **Cons**: Not all platform revamps are favoured among the user base, and the admin interface is not always the most intuitive. However, Engage is usually good with taking feedback on board and acting on it. > > Through the use of the Engage platform, we were able to amp up our internal recognition efforts. This meant a YoY 37% increase in private recognition messages sent out through 2024 and 2025. Keeping our entire workforce up-to-date on business changes, charitable initiatives and supporting materials is important, and one of the best ways to do so is to help them interact with the system. That's why we see this metric as a positive. ----- ### "2025 reflections" — 4.0/5 > **Kelly** | *19 December 2025* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: It has to be social posting. We have rolled it out across the Group and have seen a 50% increase in engagement with social posts vs a normal post. Having comments from social posts as well as central posts to the right hand side of the news feed is a great way to signpost to posts that may have dropped down the feed. > > **Cons**: A recent release has made some changes to the layouts of the news feed and content management system that are taking some getting used to. I'd like the people look-up search to be more flexible. > > Customer success team always available to help work through how the platform can help with challenges. Support team in the background always willing to take feedback and evolve things as they go and respond to issues. ----- ### "A platform that truly elevates employee engagement" — 5.0/5 > **Ellen** | *22 December 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate how accessible this platform is - there are no barriers to entry since it doesn’t require linking to an SSO (although the fact you can link to multiple tenancy's is an added bonus) which makes getting started quick and effortless. While it works brilliantly as an employee communications tool, it goes far beyond that. The depth and intricacy of its features, and the way they integrate seamlessly with one another, truly elevate the employee experience. This thoughtful design not only drives engagement but also creates a dynamic and interactive environment that supports collaboration and connection across your organisations. > > **Cons**: Honestly, there isn’t really anything I dislike (as cliché as that sounds). One of the reasons for this is that we work closely with Engage to share ideas and suggest enhancements to existing features. They’re incredibly receptive and treat the relationship as a true partnership, continuously evolving the platform alongside our business needs. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1077126/Engage?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1077126/Engage) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data