---
description: Learn more about CSR Agent price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CSR Agent Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [CSR Agent](/software/1076717/CSR-Agent)

# CSR Agent

Canonical: https://www.capterra.com.au/software/1076717/CSR-Agent

> CloudApper AI CSR Agent delivers instant 24/7 support, resolves common issues, manages renewals, and reduces ticket load.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses CSR Agent?

Software Companies, IT Service Providers, Agencies, and any SMEs.

## About the vendor

- **Company**: CloudApper
- **Location**: Atlanta, US
- **Founded**: 2003

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Contact us to get a detailed pricing based on your custom requirements for the product.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations

## Integrations (7 total)

- HubSpot CRM
- Joomla
- Salesforce Commerce Cloud
- Salesforce Customer360
- WordPress
- Zoho CRM
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- Chat

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.7/5 (30 reviews)
2. [Social Intents](https://www.capterra.com.au/software/211547/social-intents) — 4.7/5 (10 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3470 reviews)
4. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4090 reviews)
5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1076717/CSR-Agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10030120/CSR-Agent/> |
| en-AE | <https://www.capterra.ae/software/1076717/CSR-Agent> |
| en-AU | <https://www.capterra.com.au/software/1076717/CSR-Agent> |
| en-CA | <https://www.capterra.ca/software/1076717/CSR-Agent> |
| en-GB | <https://www.capterra.co.uk/software/1076717/CSR-Agent> |
| en-IE | <https://www.capterra.ie/software/1076717/CSR-Agent> |
| en-IL | <https://www.capterra.co.il/software/1076717/CSR-Agent> |
| en-IN | <https://www.capterra.in/software/1076717/CSR-Agent> |
| en-NZ | <https://www.capterra.co.nz/software/1076717/CSR-Agent> |
| en-SG | <https://www.capterra.com.sg/software/1076717/CSR-Agent> |
| en-ZA | <https://www.capterra.co.za/software/1076717/CSR-Agent> |

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