---
description: Learn more about Helpion price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpion Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Helpion](/software/1076538/Helpion)

# Helpion

Canonical: https://www.capterra.com.au/software/1076538/Helpion

> Cloud-based IT operations tool that streamlines ticket and change management, tracks assets, automates workflows, and creates reports.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Helpion?

Targets enterprises, IT teams, and tech-driven businesses aiming to streamline service delivery, automate workflows, and boost efficiency across support and operations.

## About the vendor

- **Company**: LeSoft
- **Founded**: 2020

## Commercial Context

- **Starting Price**: GBP 15.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Alerts/Escalation
- Asset Tracking
- Configuration Management
- Contract/License Management
- Knowledge Base Management
- Multi-Channel Communication
- Reporting & Statistics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Alternatives

1. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (43 reviews)
3. [ManageEngine ServiceDesk Plus](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews)
4. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews)
5. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1076538/Helpion)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10029954/Helpion/> |
| en-AE | <https://www.capterra.ae/software/1076538/Helpion> |
| en-AU | <https://www.capterra.com.au/software/1076538/Helpion> |
| en-CA | <https://www.capterra.ca/software/1076538/Helpion> |
| en-GB | <https://www.capterra.co.uk/software/1076538/Helpion> |
| en-IE | <https://www.capterra.ie/software/1076538/Helpion> |
| en-IL | <https://www.capterra.co.il/software/1076538/Helpion> |
| en-IN | <https://www.capterra.in/software/1076538/Helpion> |
| en-NZ | <https://www.capterra.co.nz/software/1076538/Helpion> |
| en-SG | <https://www.capterra.com.sg/software/1076538/Helpion> |
| en-ZA | <https://www.capterra.co.za/software/1076538/Helpion> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Helpion","description":"Cloud-based service management software that optimizes IT operations through tools for planning, managing changes, and automating workflows. The platform features four key modules: ticket management with SLA capabilities, asset management for tracking hardware and software throughout their lifecycle, change management for systematic IT modifications, and a knowledge base as a central repository for organizational information. \n\nHelpion is a cutting-edge Service Management software designed to optimize your IT operations. From planning and managing IT changes to automating workflows, it provides a comprehensive platform for effective service management. Helpion’s powerful tools and features ensure smooth IT processes, rapid problem resolution, and streamlined business operations.\n\nWith Helpion, you gain unparalleled control over your IT infrastructure. By simplifying tasks and enhancing collaboration, Helpion ensures your IT operations run more efficiently and save time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cd63ea02-b349-427d-a882-c39e35fad4c4.png","url":"https://www.capterra.com.au/software/1076538/Helpion","@id":"https://www.capterra.com.au/software/1076538/Helpion#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"15","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/software/1076538/Helpion#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Helpion?","@type":"Question","acceptedAnswer":{"text":"Cloud-based service management software that optimizes IT operations through tools for planning, managing changes, and automating workflows. The platform features four key modules: ticket management with SLA capabilities, asset management for tracking hardware and software throughout their lifecycle, change management for systematic IT modifications, and a knowledge base as a central repository for organizational information. Helpion is a cutting-edge Service Management software designed to optimize your IT operations. From planning and managing IT changes to automating workflows, it provides a comprehensive platform for effective service management. Helpion’s powerful tools and features ensure smooth IT processes, rapid problem resolution, and streamlined business operations.With Helpion, you gain unparalleled control over your IT infrastructure. By simplifying tasks and enhancing collaboration, Helpion ensures your IT operations run more efficiently and save time.","@type":"Answer"}},{"name":"Who Uses Helpion?","@type":"Question","acceptedAnswer":{"text":"Targets enterprises, IT teams, and tech-driven businesses aiming to streamline service delivery, automate workflows, and boost efficiency across support and operations.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1076538/Helpion#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Helpion","position":3,"item":"/software/1076538/Helpion","@type":"ListItem"}]}]}
</script>