---
description: Learn more about Bizrate Insights price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Bizrate Insights Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Bizrate Insights](/software/1075683/Bizrate-Insights)

# Bizrate Insights

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> Bizrate Insights is a voice-of-customer solution that allows ecommerce merchants to turn feedback into revenue and loyalty growth.
> 
> Verdict: Rated **4.7/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Bizrate Insights?

For ecommerce retailers, DTC brands, and marketplaces with a cart—ideal for CX/UX teams, ecommerce managers, marketers, and support leaders.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 6 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Bizrate Insights

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: All plans are billed annually
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Dashboard
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations

## Integrations (7 total)

- Adobe Commerce
- BigCommerce
- Google Tag Manager 360
- Shopify
- Shopify POS
- Shopify Plus
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [NPS Software](https://www.capterra.com.au/directory/32075/nps/software)

## Alternatives

1. [Zoho CRM Plus](https://www.capterra.com.au/software/182207/zoho-crmplus) — 4.4/5 (71 reviews)
2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
3. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [SurveySparrow](https://www.capterra.com.au/software/168823/surveysparrow) — 4.4/5 (121 reviews)

## Reviews

### "Great Product, Great Value, Awesome People to Work With\!" — 5.0/5

> **Steve** | *6 March 2026* | Building Materials | Recommendation rating: 10.0/10
> 
> **Pros**: Aside from being able to understand how UserX on our site is viewed, the ability to sync/link our customer reviews to our home page and Google is such a bonus\!
> 
> **Cons**: There really isn't any negatives for us as this point; we have been using this service for just about a full year and so far we are quite happy.
> 
> We really enjoy being able to receive valuable feedback from our customers that we might not ordinarily have access to without some form of survey AND we don't even have to do the work to create or administer the survey, SCORE\!

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### "Fantastic Support and Easy Setup" — 5.0/5

> **Daniel** | *31 October 2025* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: The installation process was simple and quick. The platform is easy to navigate, and the customer support is outstanding.  \[sensitive content hidden\] was incredibly helpful — we had several calls about setup and configurations, and she guided me through everything with patience and professionalism.
> 
> **Cons**: Nothing major so far. It’s still a newer app, so I’m looking forward to seeing more reporting options and added customization in the future.
> 
> Bizrate Insights has been a great addition to our store. The setup was smooth, and  \[sensitive content hidden\]and the support team went above and beyond to make sure everything worked perfectly. The insights we’re getting from customer feedback are very useful for improving our store experience. Highly recommended\!

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### "Bizrate has been a good long term partner for our company." — 4.0/5

> **Sam** | *9 February 2026* | Wine & Spirits | Recommendation rating: 8.0/10
> 
> **Pros**: Overall, good value for the money.  We particularly like the public rating we get with our google search results.  Our one on one meetings are useful to review our customers feedback.  Our account rep does a good job engaging with us.
> 
> **Cons**: I am not a huge fan about the magazine rewards people get for filling out the surveys.  I feel it doesn't align perfectly with our high end brand.
> 
> On the whole, a good experience.  We have been with them for years and we feel they have provided beneficial feedback and have also improved our online presence.

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### "Great Exit Survey Tool; Everything Built-in" — 5.0/5

> **Jensen** | *11 November 2025* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: The exit survey is important for our website, since it's real-world feedback both for our internal organization and new customers who visit us.  The survey collection results can be made available to new visitors which helps build trust.
> 
> **Cons**: The exit survey implementation was really easy by adding a few lines of code to our checkout pages.  The survey collection results are complied automatically by the Bizrate platform.
> 
> Great experience.  Used Bizrate for a prior business that I exited, now using it again for a new business.  So that tells you something\!

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### "Great Platform and great partner" — 5.0/5

> **Caleb** | *2 April 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Great breakdown of data and easy to select and get specific feedback about positive/negative sentiment as well as different design data.
> 
> **Cons**: Need to be able to more easily integrate retail data collection. We love the format for digital but would like to use this for our other customer feedback avenues for more cohesive view.
> 
> Great vendor. The partnership has always been good with us getting to test different features and always clear feedback on performance

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1075683/Bizrate-Insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10029098/Bizrate-Insights/> |
| en-AE | <https://www.capterra.ae/software/1075683/Bizrate-Insights> |
| en-AU | <https://www.capterra.com.au/software/1075683/Bizrate-Insights> |
| en-CA | <https://www.capterra.ca/software/1075683/Bizrate-Insights> |
| en-GB | <https://www.capterra.co.uk/software/1075683/Bizrate-Insights> |
| en-IE | <https://www.capterra.ie/software/1075683/Bizrate-Insights> |
| en-IL | <https://www.capterra.co.il/software/1075683/Bizrate-Insights> |
| en-IN | <https://www.capterra.in/software/1075683/Bizrate-Insights> |
| en-NZ | <https://www.capterra.co.nz/software/1075683/Bizrate-Insights> |
| en-SG | <https://www.capterra.com.sg/software/1075683/Bizrate-Insights> |
| en-ZA | <https://www.capterra.co.za/software/1075683/Bizrate-Insights> |

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