---
description: Learn more about Helpdesk 365 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpdesk 365 Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Helpdesk 365](/software/1074296/Helpdesk-365)

# Helpdesk 365

Canonical: https://www.capterra.com.au/software/1074296/Helpdesk-365

> AI-driven SharePoint ticketing system that prioritizes critical requests, automates workflows, and ensures faster, reliable support.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Helpdesk 365?

Human resources professionals, IT professionals, and Business executives.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cubic Logics

## Commercial Context

- **Starting Price**: USD 19.99
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana and 164 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Routing
- CMDB
- Change Management
- Collaboration Tools
- Customer Database
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Problem Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

## Integrations (29 total)

- Azure Active Directory External Identities
- Azure Blob Storage
- Azure DevOps
- Delve
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft 365 Help Desk Ticketing System
- Microsoft 365 Reports
- Microsoft 365 for Jira
- Microsoft Access
- Microsoft Azure
- Microsoft Copilot Studio
- Microsoft Defender for Cloud Apps
- Microsoft Defender for Office 365
- Microsoft Entra ID

... and 14 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [IT Ticketing Systems Software](https://www.capterra.com.au/directory/32623/it-ticketing-systems-software/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews)

## Reviews

### "Helpdesk 365" — 5.0/5

> **Mohammed Hareez** | *14 February 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: we use helpdesk 365 to create IT tickets and its good
> 
> **Cons**: the least i like about this is its bit slow
> 
> My overall experience with helpdesk 365 is good

## Links

- [View on Capterra](https://www.capterra.com.au/software/1074296/Helpdesk-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10027717/Helpdesk-365/> |
| en-AE | <https://www.capterra.ae/software/1074296/Helpdesk-365> |
| en-AU | <https://www.capterra.com.au/software/1074296/Helpdesk-365> |
| en-CA | <https://www.capterra.ca/software/1074296/Helpdesk-365> |
| en-GB | <https://www.capterra.co.uk/software/1074296/Helpdesk-365> |
| en-IE | <https://www.capterra.ie/software/1074296/Helpdesk-365> |
| en-IL | <https://www.capterra.co.il/software/1074296/Helpdesk-365> |
| en-IN | <https://www.capterra.in/software/1074296/Helpdesk-365> |
| en-NZ | <https://www.capterra.co.nz/software/1074296/Helpdesk-365> |
| en-SG | <https://www.capterra.com.sg/software/1074296/Helpdesk-365> |
| en-ZA | <https://www.capterra.co.za/software/1074296/Helpdesk-365> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Helpdesk 365","description":"Helpdesk 365 is a leading helpdesk software known for its enterprise-grade security, efficient ticket management, and user-friendly interface. Built and certified on the Microsoft 365 ecosystem, it helps organizations manage tickets across all industries, making it ideal for both SMBs and enterprises. It integrates seamlessly with SharePoint, MS Teams, Outlook, Microsoft Copilot, Azure Integrations, Power BI, Power Automate.\n\nKey Features\n\n➡️AI Agentic Tickets \n➡️Ticket Management\n➡️SLAs\n➡️Knowledge Base\n➡️Rules &amp; Automation\n➡️Ticket Auto Assign\n➡️Ticket Routing\n➡️Custom Forms &amp; Approval Workflow\n➡️Tailored Request Process\n➡️Reporting &amp; Analysis\n\n➡️Get Started Today: Go to our website (apps365.com/sharepoint-helpdesk-365/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.\n\nTo know more similar products, visit apps365.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c900346d-829d-431b-95d9-852d4ccb66de.jpeg","url":"https://www.capterra.com.au/software/1074296/Helpdesk-365","@id":"https://www.capterra.com.au/software/1074296/Helpdesk-365#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"19.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/software/1074296/Helpdesk-365#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Helpdesk 365?","@type":"Question","acceptedAnswer":{"text":"Helpdesk 365 is a leading helpdesk software known for its enterprise-grade security, efficient ticket management, and user-friendly interface. Built and certified on the Microsoft 365 ecosystem, it helps organizations manage tickets across all industries, making it ideal for both SMBs and enterprises. It integrates seamlessly with SharePoint, MS Teams, Outlook, Microsoft Copilot, Azure Integrations, Power BI, Power Automate.Key Features➡️AI Agentic Tickets ➡️Ticket Management➡️SLAs➡️Knowledge Base➡️Rules & Automation➡️Ticket Auto Assign➡️Ticket Routing➡️Custom Forms & Approval Workflow➡️Tailored Request Process➡️Reporting & Analysis➡️Get Started Today: Go to our website (apps365.com/sharepoint-helpdesk-365/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.To know more similar products, visit apps365.com","@type":"Answer"}},{"name":"Who Uses Helpdesk 365?","@type":"Question","acceptedAnswer":{"text":"Human resources professionals, IT professionals, and Business executives.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1074296/Helpdesk-365#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Helpdesk 365","position":3,"item":"/software/1074296/Helpdesk-365","@type":"ListItem"}]}]}
</script>