--- description: Learn more about Sobot price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sobot Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sobot](/software/1072329/Sobot) # Sobot Canonical: https://www.capterra.com.au/software/1072329/Sobot Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/1072329/Sobot?page=2) > Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. > > Verdict: Rated **4.9/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sobot? Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 92 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - AI Copilot - AI/Machine Learning - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Call Center Management - Chat/Messaging - Chatbot - Code-free Development - Computer Telephony Integration - Content Management - Conversation Intelligence - Customer History - Customer Support - Customisable Branding - Geotargeting - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Personalization - Pre-Configured Bot - Proactive Chat - Quality Management - Query Suggestions - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Speech Recognition - Surveys & Feedback - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management - Workforce Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software) - [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software) - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) ## Alternatives 1. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Amazon Connect](https://www.capterra.com.au/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 4. [Gladly](https://www.capterra.com.au/software/156723/gladly) — 4.8/5 (139 reviews) 5. [HoduCC](https://www.capterra.com.au/software/156136/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "Sobot is Perfect for us" — 5.0/5 > **Brad** | *21 July 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: What stood out most for us at Volunteering Gold Coast was how quickly and smoothly Sobot's Voice \& Call Center Support integrated into our daily operations. The system is incredibly user-friendly — even our less tech-savvy team members picked it up with ease. We were able to configure call flows, agent roles, and routing logic tailored to our seasonal programs and community needs within days. > > **Cons**: These features are great for large enterprises, but we would have appreciated a more tailored, budget-friendly pricing tier with just the essentials. > > Our overall experience with Sobot has been overwhelmingly positive. As a non-profit serving a diverse community—from elderly residents needing transport to volunteers coordinating events—having a reliable and flexible voice support system is crucial. Sobot delivered just that. The onboarding was fast, the platform is stable, and the customer support team has been incredibly responsive and helpful every step of the way. It’s allowed us to spend less time on tech issues and more time supporting the people who need us most. While there’s room for improvement in pricing flexibility, especially for smaller organizations, the value we’ve gained from Sobot far outweighs any limitations. ----- ### "A Reliable Platform That Keeps Our Customer Service Running Smoothly" — 5.0/5 > **Nate** | *19 October 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The system is intuitive, reliable, and allows our team to handle multiple communication channels, live chat, WhatsApp, and email, from one place. It’s simple to train new team members on and fits seamlessly into our existing e-commerce workflow. > > **Cons**: Reporting is solid, but adding more detailed segmentation options would make it even better. A few more integrations with third-party retail tools would also enhance its functionality for brands like ours > > Sobot has been very positive. It keeps our customer communication organized and ensures our shoppers always receive quick, professional responses. The platform is dependable, scales easily as we grow, and gives us the confidence that our customer support runs smoothly every day. ----- ### "Best Omnichannel" — 5.0/5 > **Donald** | *1 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Sobot platform is super advance and can do so much. Very optimizable and customable. Has been ahead of the game for years now. and the setup and integration has been very seamless > > **Cons**: For us Sometimes not easy to get service. They had a restricted that resulted in receiving no service, but are working diligently on fixing this. > > Sobot helps us automate and refine a ton of our processes. It helps with quality assurance and overall can just do so so much. And best of all we get help the support team as they are very responsive all time. ----- ### "Global Voice Support" — 5.0/5 > **Bella** | *24 July 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: What stood out most was how effortlessly Sobot unified our global voice operations. The call quality is consistently clear, even across continents, and the smart routing rules help direct calls to the right campaign lead or regional manager without confusion. We also loved how quickly we could integrate it with our existing CRM and internal tools—no messy workarounds. For a community-focused brand like TRIBE, where relationships are everything, having a reliable, responsive, and easy-to-use voice support system made a huge difference. > > **Cons**: While the overall experience has been positive, the initial setup for custom call flows and CRM triggers required some technical assistance, which might be a hurdle for teams without in-house IT support. Also, although the analytics dashboard is useful, we’d love to see more advanced real-time insights—like caller sentiment or live coaching tools—to help us fine-tune our creator engagement even further. > > Our overall experience with Sobot has been excellent. As a global team managing creator campaigns and brand partnerships, we needed a voice solution that could handle complexity without creating chaos—and Sobot delivered. From the moment we onboarded, the platform felt intuitive, and their customer support team was incredibly responsive, walking us through setup and tweaks with real care. Calls are smooth, routing is smart, and it integrates seamlessly with our CRM, saving our community team valuable time. Sobot has helped us stay more connected, more organized, and more human—exactly what a community-first company like TRIBE needs. ----- ### "AI Chatbots Transformed Our Customer Support Efficiency" — 5.0/5 > **Ante** | *23 March 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: AI chatbots handle repetitive questions instantly, 24/7. Frees support team to focus on complex issues. Easy to set up and integrate with our website chat and email. Helps maintain consistent and accurate responses to clients. > > **Cons**: Limited advanced customization options for chatbot scripts. Analytics dashboard could be more detailed for deeper insights. > > Sobot has significantly improved our support efficiency. Our customers get instant answers for routine queries, and our team can focus on higher-value work. The software is reliable and easy to use, and the AI chatbots deliver clear, consistent responses ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/1072329/Sobot?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1072329/Sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data