---
description: Learn more about Visual Assistance price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Visual Assistance Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Visual Assistance](/software/1072207/Visual-Assistance)

# Visual Assistance

Canonical: https://www.capterra.com.au/software/1072207/Visual-Assistance

> Visual Assistance is software that enables remote teams to collaborate via live video calls, screen sharing, and other features.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Visual Assistance?

Field Service \& Maintenance, 
Manufacturing \& Production, 
Construction \& Engineering, 
IT \& Telecom, 
Insurance,
Training \& Development, 
Quality Assurance \& Inspection, 
Facilities Management

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: OptimaTech

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: SaaS
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Hong Kong SAR China, New Zealand

## Features

- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Diagnostic Tools
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing
- Troubleshooting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Remote Support Software](https://www.capterra.com.au/directory/30928/remote-support/software)

## Alternatives

1. [Zoho Assist](https://www.capterra.com.au/software/181775/zoho-assist) — 4.7/5 (1374 reviews)
2. [TeamViewer ONE](https://www.capterra.com.au/software/122252/teamviewer) — 4.6/5 (11620 reviews)
3. [AnyDesk](https://www.capterra.com.au/software/149595/anydesk) — 4.6/5 (1781 reviews)
4. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews)
5. [Iperius Remote](https://www.capterra.com.au/software/219280/iperius-remote) — 4.3/5 (227 reviews)

## Reviews

### "It Helps a Lot\!" — 5.0/5

> **Yan** | *5 November 2024* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: The product is excellent\! It's quick to connect and easy to use\! The resolution of the video is good with high cost performance\!
> 
> **Cons**: I am looking for an integration with my existing CRM
> 
> Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time\!

## Links

- [View on Capterra](https://www.capterra.com.au/software/1072207/Visual-Assistance)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10025634/Visual-Assistance/> |
| en-AE | <https://www.capterra.ae/software/1072207/Visual-Assistance> |
| en-AU | <https://www.capterra.com.au/software/1072207/Visual-Assistance> |
| en-CA | <https://www.capterra.ca/software/1072207/Visual-Assistance> |
| en-GB | <https://www.capterra.co.uk/software/1072207/Visual-Assistance> |
| en-IE | <https://www.capterra.ie/software/1072207/Visual-Assistance> |
| en-IL | <https://www.capterra.co.il/software/1072207/Visual-Assistance> |
| en-IN | <https://www.capterra.in/software/1072207/Visual-Assistance> |
| en-NZ | <https://www.capterra.co.nz/software/1072207/Visual-Assistance> |
| en-SG | <https://www.capterra.com.sg/software/1072207/Visual-Assistance> |
| en-ZA | <https://www.capterra.co.za/software/1072207/Visual-Assistance> |

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