---
description: Learn more about UsefulFeedback price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: UsefulFeedback Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [UsefulFeedback](/software/107191/usefulfeedback-complaints-management-software)

# UsefulFeedback

Canonical: https://www.capterra.com.au/software/107191/usefulfeedback-complaints-management-software

> User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Overview

### Who Uses UsefulFeedback?

Medium to large enterprises as well as local and central governments worldwide can take advantage of our out of the box solutions which helps them adhere to regulations and improve service levels.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features |  | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: iCasework
- **Location**: London, UK
- **Founded**: 1998

## Commercial Context

- **Starting Price**: GBP 10,000.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Fee also includes - Support, Integrations, API
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Feedback Management
- Issue Tracking

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [HelpDesk](https://www.capterra.com.au/software/185973/helpdesk) — 4.6/5 (180 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Flexible product that has helped us improve our performance" — 5.0/5

> **Phillip** | *13 March 2015*
> 
> We use the company's  software to manage our complaints and Freedom of Information requests. The flexibility of the product  enabled the company to tailor the workflow to reflect our particular requirements. The product integrates seamlessly with our email software. The performance management side of the product is highly effective and has made a major contribution towards helping us to improve our response rates and ensure service improvements arising from complaints are recorded and carried out.

## Links

- [View on Capterra](https://www.capterra.com.au/software/107191/usefulfeedback-complaints-management-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/107191/UsefulFeedback-Complaints-Management-Software/> |
| en-AE | <https://www.capterra.ae/software/107191/usefulfeedback-complaints-management-software> |
| en-AU | <https://www.capterra.com.au/software/107191/usefulfeedback-complaints-management-software> |
| en-CA | <https://www.capterra.ca/software/107191/usefulfeedback-complaints-management-software> |
| en-GB | <https://www.capterra.co.uk/software/107191/usefulfeedback-complaints-management-software> |
| en-IE | <https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software> |
| en-IL | <https://www.capterra.co.il/software/107191/usefulfeedback-complaints-management-software> |
| en-IN | <https://www.capterra.in/software/107191/usefulfeedback-complaints-management-software> |
| en-NZ | <https://www.capterra.co.nz/software/107191/usefulfeedback-complaints-management-software> |
| en-SG | <https://www.capterra.com.sg/software/107191/usefulfeedback-complaints-management-software> |
| en-ZA | <https://www.capterra.co.za/software/107191/usefulfeedback-complaints-management-software> |

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