--- description: Learn more about monday service price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: monday service Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [monday service](/software/1069948/monday-service) # monday service Canonical: https://www.capterra.com.au/software/1069948/monday-service Page: 1 / 6\ Next: [Next page](https://www.capterra.com.au/software/1069948/monday-service?page=2) > AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI > > Verdict: Rated **4.6/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 110 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: monday.com - **Location**: Tel Aviv, Israel - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 31.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish - **Available Countries**: Australia, Canada, Israel, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking - CRM - Change Management - Collaboration Tools - Configuration Management - Customer Support - Customizable Templates - Dashboard - Feedback Management - IT Asset Management - IT Reporting - Inbox Management - Incident Management - Inventory Management - Knowledge Base Management - Knowledge Management - Multi-Channel Communication - Prioritization - Problem Management - Real-Time Notifications - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Support Ticket Management - Surveys & Feedback - Task Automation - Task Management - Third-Party Integrations - Ticket Management - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) - [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software) - [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18806 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Great Platform for Organizing Work and Teams" — 5.0/5 > **Giselle** | *30 July 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with. > > **Cons**: What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it > > My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace ----- ### "Great Product" — 5.0/5 > **Josh** | *30 July 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Great CRM helps us automate our sales flow and keep track of our current deals while managing our follow ups efficiently > > **Cons**: Some of the automations can feel clunky to set up and not as easier as other platforms to set up and automate. > > It has to be my favourite platform to use overall we have Pipedrive/ Salesforce/ Zoho/ Hubspot within our companies and Monday is my favourite ----- ### "Great Features, Slight Learning Curve" — 4.0/5 > **Alan** | *29 July 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I really appreciated how intuitive and customizable the platform is. The visual dashboards, automation options, and ease of collaboration made task tracking and team communication much more efficient. The flexibility to build workflows that match our specific processes is a huge advantage. > > **Cons**: While monday.com is very powerful, I found that some of the more advanced features (like automation or custom formulas) had a learning curve and required more time to fully understand and implement. ----- ### "Visual and adaptable project management" — 5.0/5 > **Deep** | *7 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The boards and colored states on monday com make keeping track of projects fun. I like how methods and project updates can be changed as needed. > > **Cons**: When there are more users, prices can go up and complex services become hard to understand. > > Monday.com is a visual project management tool for teams that is flexible. Everyone is on the same page thanks to easy access. ----- ### "Monday Review, a top-of-the-line CRM" — 4.0/5 > **Verified Reviewer** | *29 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Coming from a residential background, I like that I can make a contact list to properly store information about who I am speaking with, when I last contacted them, and see all of my previous conversations with the person. > > **Cons**: I think the automations need a little bit of work. I have been struggling to make solid automations regarding emails being stored as contacts, and while I do have a few working automations in place, there is definitely more than can be done with this feature. The custom automations have been no help, as I feel sometimes a simple task that I am asking cannot be accomplished. Not to mention the AI chat bot to help with the automation will sometimes get confused about its own automations abilities. > > Monday has a LOT of features. So while it took me a while to get used to them, it has turned into a helpful and essential tool to help keep my work organized and up to date. Really is a game changer when it comes to bettering the customer service side of my profession. Bravo Monday\! ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.com.au/software/1069948/monday-service?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1069948/monday-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data