---
description: Learn more about monday service price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: monday service Cost & Reviews - Capterra Australia 2026
---

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# monday service

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> AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
> 
> Verdict: Rated **4.6/5** by 111 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses monday service?

monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 111 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: monday.com
- **Location**: Tel Aviv, US
- **Founded**: 2014

## Commercial Context

- **Starting Price**: USD 31.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish
- **Available Countries**: Australia, Canada, Israel, New Zealand, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking
- CRM
- Change Management
- Collaboration Tools
- Configuration Management
- Customer Support
- Customizable Templates
- Dashboard
- Feedback Management
- IT Asset Management
- IT Reporting
- Inbox Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Prioritization
- Problem Management
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4094 reviews)
2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3487 reviews)
3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18812 reviews)
5. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Great Platform for Organizing Work and Teams" — 5.0/5

> **Giselle** | *30 July 2025* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with.
> 
> **Cons**: What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it
> 
> My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace

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### "Great Product" — 5.0/5

> **Josh** | *30 July 2025* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Great CRM helps us automate our sales flow and keep track of our current deals while managing our follow ups efficiently
> 
> **Cons**: Some of the automations can feel clunky to set up and not as easier as other platforms to set up and automate.
> 
> It has to be my favourite platform to use overall we have Pipedrive/ Salesforce/ Zoho/ Hubspot within our companies and Monday is my favourite

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### "Great Features, Slight Learning Curve" — 4.0/5

> **Alan** | *29 July 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: I really appreciated how intuitive and customizable the platform is. The visual dashboards, automation options, and ease of collaboration made task tracking and team communication much more efficient. The flexibility to build workflows that match our specific processes is a huge advantage.
> 
> **Cons**: While monday.com is very powerful, I found that some of the more advanced features (like automation or custom formulas) had a learning curve and required more time to fully understand and implement.

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### "Great Tool for Staying Organized" — 5.0/5

> **Marbelin** | *29 July 2025* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: I like that it helps me, and my team stay organized. It’s easy to see all our tasks in one place. I can also set reminders, track progress, and everything is clear and simple to use.
> 
> **Cons**: Sometimes it takes a little time to learn how to use all the features. It can feel a bit confusing at first.
> 
> My experience has been very good. Monday service helps me stay organized, work faster, and keep track of everything. It makes my job easier, and I use it every day.

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### "OK Service at an advertisers price" — 2.0/5

> **Ryan** | *29 July 2025* | Construction | Recommendation rating: 1.0/10
> 
> **Pros**: I can access it anywhere
> 
> **Cons**: cumbersome.
TOO MANY ADDS.  I now get random popups trying to sell me things constantly
> 
> Its OK.  Kind of a time waster.  The adds are unforgivable.  While I am working in monday, every time I click on a hyperlink to go somewhere else, I get a popup link.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1069948/monday-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10023357/monday-service/> |
| en-AE | <https://www.capterra.ae/software/1069948/monday-service> |
| en-AU | <https://www.capterra.com.au/software/1069948/monday-service> |
| en-CA | <https://www.capterra.ca/software/1069948/monday-service> |
| en-GB | <https://www.capterra.co.uk/software/1069948/monday-service> |
| en-IE | <https://www.capterra.ie/software/1069948/monday-service> |
| en-IL | <https://www.capterra.co.il/software/1069948/monday-service> |
| en-IN | <https://www.capterra.in/software/1069948/monday-service> |
| en-NZ | <https://www.capterra.co.nz/software/1069948/monday-service> |
| en-SG | <https://www.capterra.com.sg/software/1069948/monday-service> |
| en-ZA | <https://www.capterra.co.za/software/1069948/monday-service> |
| fr | <https://www.capterra.fr/software/1069948/monday-service> |
| fr-BE | <https://fr.capterra.be/software/1069948/monday-service> |
| fr-CA | <https://fr.capterra.ca/software/1069948/monday-service> |
| fr-LU | <https://www.capterra.lu/software/1069948/monday-service> |

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