---
description: Learn more about Frontline Care price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Frontline Care Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Frontline Care](/software/1069187/Frontline-Care)

# Frontline Care

Canonical: https://www.capterra.com.au/software/1069187/Frontline-Care

> Frontline Care is a cloud-based customer service tool that helps manage customer care interactions via artificial intelligence (AI).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Qualtrics
- **Location**: Palo Alto, US
- **Founded**: 2013

## Commercial Context

- **Pricing Details**: Contact Qualtrics for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Australia, Brazil, France, Germany, Italy, Japan, United States

## Features

- Call Center Management
- Chatbot
- Employee Activity Monitoring
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Productivity Analysis
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Time Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)
- [Employee Monitoring Software](https://www.capterra.com.au/directory/31087/employee-monitoring/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
3. [Fin](https://www.capterra.com.au/software/1077853/Fin) — 4.6/5 (14 reviews)
4. [Cognigy.AI](https://www.capterra.com.au/software/176610/cognigy-ai) — 4.8/5 (22 reviews)
5. [Ada](https://www.capterra.com.au/software/164470/ada-support) — 4.7/5 (15 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1069187/Frontline-Care)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10022598/Frontline-Care/> |
| en-AE | <https://www.capterra.ae/software/1069187/Frontline-Care> |
| en-AU | <https://www.capterra.com.au/software/1069187/Frontline-Care> |
| en-CA | <https://www.capterra.ca/software/1069187/Frontline-Care> |
| en-GB | <https://www.capterra.co.uk/software/1069187/Frontline-Care> |
| en-IE | <https://www.capterra.ie/software/1069187/Frontline-Care> |
| en-IL | <https://www.capterra.co.il/software/1069187/Frontline-Care> |
| en-IN | <https://www.capterra.in/software/1069187/Frontline-Care> |
| en-NZ | <https://www.capterra.co.nz/software/1069187/Frontline-Care> |
| en-SG | <https://www.capterra.com.sg/software/1069187/Frontline-Care> |
| en-ZA | <https://www.capterra.co.za/software/1069187/Frontline-Care> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Frontline Care","description":"Frontline Care is a cloud-based customer service solution that helps businesses manage and enhance customer care interactions across digital channels. The software integrates artificial intelligence (AI) and data analytics to provide real-time coaching and quality management for agents, call summarization, online reputation management, and omnichannel listening tools. Key features include interactive dashboards, automated scoring of customer interactions, AI-generated responses to online reviews, and analyzing conversations across service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f18517cc-7211-406a-8118-20924d2629b7.webp","url":"https://www.capterra.com.au/software/1069187/Frontline-Care","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1069187/Frontline-Care#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/1069187/Frontline-Care#faqs","mainEntity":[{"name":"What Is Frontline Care?","@type":"Question","acceptedAnswer":{"text":"Frontline Care is a cloud-based customer service solution that helps businesses manage and enhance customer care interactions across digital channels. The software integrates artificial intelligence (AI) and data analytics to provide real-time coaching and quality management for agents, call summarization, online reputation management, and omnichannel listening tools. Key features include interactive dashboards, automated scoring of customer interactions, AI-generated responses to online reviews, and analyzing conversations across service channels.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"Frontline Care","position":3,"item":"/software/1069187/Frontline-Care","@type":"ListItem"}],"@id":"https://www.capterra.com.au/software/1069187/Frontline-Care#breadcrumblist"}]}
</script>