---
description: Learn more about Maqsam price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Maqsam Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Maqsam](/software/1068941/Maqsam)

# Maqsam

Canonical: https://www.capterra.com.au/software/1068941/Maqsam

Page: 1 / 2\
Next: [Next page](https://www.capterra.com.au/software/1068941/Maqsam?page=2)

> Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Maqsam?

Maqsam is ideal for businesses that rely on phone communication. Whether for sales or support, Maqsam caters to the needs of companies in Arabia prioritizing customer-centric strategies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Maqsam

## Commercial Context

- **Starting Price**: USD 45.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Algeria, Bahrain, Egypt, Ethiopia, Ghana, India, Indonesia, Iraq, Jordan, Kenya, Kuwait, Lebanon, Libya, Morocco, Oman, Palestinian Territories, Qatar, Saudi Arabia, Singapore, South Africa and 4 more

## Features

- Activity Dashboard
- Auto-Dialer
- Automated Routing
- CRM
- Call Center Management
- Customer Communication
- Customer History
- Dashboard
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sentiment Analysis
- Speech Recognition
- Surveys & Feedback
- Third-Party Integrations

## Integrations (6 total)

- Freshdesk
- HubSpot CRM
- Pipedrive
- SalesLoft
- Zendesk Suite
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Customer Retention Software](https://www.capterra.com.au/directory/34255/customer-retention/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Calling Improvements" — 4.0/5

> **Eslam** | *14 October 2024* | Education Management | Recommendation rating: 7.0/10
> 
> **Pros**: the useful interface for calling and the useful dashboard
> 
> **Cons**: quality of the ongoing calling for some African countries
> 
> good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software

-----

### "Office or via phone call" — 5.0/5

> **qais** | *13 August 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Great KPI's , applications on IOS and android , AI emojis
> 
> **Cons**: No Hotline number , but over all all things are great
> 
> Great platform to enhance and control the customer service and the employees

-----

### "Not good at all." — 3.0/5

> **Karima** | *13 October 2024* | Banking | Recommendation rating: 6.0/10
> 
> **Pros**: It records calls, and we can listen to them after the call without needing to be an admin.
> 
> **Cons**: \*It disconnects frequently during calls, regardless of the internet strength. 
\*The client cannot call back and be redirected to the person they initially spoke to. 
\*The sound is delayed.
> 
> Not good at all  
For me, it has many problems.

-----

### "Maqsam Pros and Cons" — 5.0/5

> **Jennifer** | *16 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them
> 
> **Cons**: sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile
> 
> My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

-----

### "Maqsam review" — 5.0/5

> **Sami** | *11 October 2024* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more.
> 
> **Cons**: a little bit expensive but once you get to use all the features included you understand why.
> 
> We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.com.au/software/1068941/Maqsam?page=2)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1068941/Maqsam)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10022352/Maqsam/> |
| en-AE | <https://www.capterra.ae/software/1068941/Maqsam> |
| en-AU | <https://www.capterra.com.au/software/1068941/Maqsam> |
| en-CA | <https://www.capterra.ca/software/1068941/Maqsam> |
| en-GB | <https://www.capterra.co.uk/software/1068941/Maqsam> |
| en-IE | <https://www.capterra.ie/software/1068941/Maqsam> |
| en-IL | <https://www.capterra.co.il/software/1068941/Maqsam> |
| en-IN | <https://www.capterra.in/software/1068941/Maqsam> |
| en-NZ | <https://www.capterra.co.nz/software/1068941/Maqsam> |
| en-SG | <https://www.capterra.com.sg/software/1068941/Maqsam> |
| en-ZA | <https://www.capterra.co.za/software/1068941/Maqsam> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Maqsam","description":"Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust.\n\nAt the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding.\n\nMaqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b65852e1-c076-4c7e-a433-3cfc8033f171.png","url":"https://www.capterra.com.au/software/1068941/Maqsam","@id":"https://www.capterra.com.au/software/1068941/Maqsam#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":11},"offers":{"price":"45","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/software/1068941/Maqsam#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Maqsam?","@type":"Question","acceptedAnswer":{"text":"Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust.At the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding.Maqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable.","@type":"Answer"}},{"name":"Who Uses Maqsam?","@type":"Question","acceptedAnswer":{"text":"Maqsam is ideal for businesses that rely on phone communication. Whether for sales or support, Maqsam caters to the needs of companies in Arabia prioritizing customer-centric strategies.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1068941/Maqsam#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"Maqsam","position":3,"item":"/software/1068941/Maqsam","@type":"ListItem"}]}]}
</script>