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Benchmark
What Is Benchmark?
Benchmark consolidates the many systems that are currently needed to run today's court. Benchmark has built in document imaging, e-filing, e-recording, redaction, e-signatures, in court processing and case and evidence tracking. The clean and logical user interface allows users to come up to speed in hours not weeks. In the face of large budget cuts across courts of all types, Benchmark is allowing its users to continue to provide the level of service that their customers demand.
Who Uses Benchmark?
To meet the needs of county and local governments nationwide.
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Reviews of Benchmark
Case Management Software for Clerk of Court
Comments: Our office had to transition to new software from AS400 technology to comply with Supreme Court mandates on electronic filing. The available products were examined by our Court Division Supervisors and we ultimately picked Benchmark for several reasons. First we knew the person who started the company as we had previously used software in another area of our office from his prior company that he also started. We knew the customer service and personal attention he provided. Second, the functionality was what we were looking for at a reasonable price.
Pioneer Technology Group Response
9 years ago
Thank you for the review Clerk Smith! As always we value your partnership!
I work with this software on a daily basis for all court departments. It is very user friendly.
Comments: The pros are that it is easy to use and the ability to create reports and forms for anything that I need. I like the consistency of the application between the court types yet having the ability to handle some differences. Another pro is the ability to look at audit detail quickly and the web component for our judiciary and staff. Moving documents between the Clerk and the Judiciary is very easy. Also the way Benchmark integrates with our other outside vendors. A con would be when little infrequent glitches pop up that are unexplainable. Customer service though is right on them.
Pioneer Technology Group Response
9 years ago
Thank you for the review Cindy!
Solid case maintenance application, great employees
Comments: We selected this application based on its capabilities and our being impressed with PTG staff, who listened to us, developed based on input, and stayed responsive to our needs. There are truly some exemplary programming staff at PTG - so sharp, willing to explore possibilities, able to talk on many levels. The only con has been with support, how tickets are handled, the speed with which they are handled, etc. I think PTG is growing quickly due to Benchmark's popularity, and with some attention to linking similar tickets even between counties and working with the user group, the support issue can be improved.
Pioneer Technology Group Response
9 years ago
Thank you for the feedback Gypsy! We've made several changes to the help desk in the last 6 months and I think you will see the ticket handling continue to improve. I'll make sure the HD team is aware of the specific opportunity for improvement.
Excellent Court Software
Comments: The ease of use for Benchmark is it's greatest strength. It's really easy to learn and train staff on this software. Benchmark is also very flexible, you can configure it to meet your needs. Images are part of the cases, instead of being in different programs. As a windows user interface this was also a great asset when electronic records were made available to the public. We receive compliments daily on the "ease of use" of our site. The configuration within the application can be complex. Often this is the reason testing and upgrades take longer than expected.
Pioneer Technology Group Response
9 years ago
Thank you for your feedback Jody!
