---
description: Learn more about Udesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Udesk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Udesk](/software/1062726/udesk)

# Udesk

Canonical: https://www.capterra.com.au/software/1062726/udesk

> Cloud-based application designed to help contact centers manage customer service operations via call, chat, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Udesk?

Available globally, including North America, Europe, Southeast Asia, the Middle East, Latin America, and Asia-Pacific markets.

## About the vendor

- **Company**: Udesk

## Commercial Context

- **Starting Price**: USD 765.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Udesk offers subscription-based pricing with annual plans and per-agent licensing. Pricing varies depending on selected products, number of agents, AI features, communication channels, and deployment models. Advanced AI capabilities, analytics, voice services, and customization options are available as add-on modules, while enterprise customers can request tailored solutions and implementation services.
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina and 162 more

## Features

- Agent Interface
- Automated Routing
- Autonomous Task Execution
- Call Center Management
- Chatbot
- Conversation Intelligence
- Data Security
- Knowledge Base Management
- Natural Language Processing
- Reporting & Statistics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [AI Agents for Customer Support](https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software)

## Alternatives

1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (467 reviews)
2. [CTM](https://www.capterra.com.au/software/152004/call-tracking-software) — 4.7/5 (158 reviews)
3. [Aircall](https://www.capterra.com.au/software/144486/aircall) — 4.2/5 (465 reviews)
4. [ICTContact](https://www.capterra.com.au/software/191194/ictcontact) (0 reviews)
5. [Webex Suite](https://www.capterra.com.au/software/733/webex) — 4.4/5 (7410 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1062726/udesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10017831/Udesk/> |
| en-AE | <https://www.capterra.ae/software/1062726/udesk> |
| en-AU | <https://www.capterra.com.au/software/1062726/udesk> |
| en-CA | <https://www.capterra.ca/software/1062726/udesk> |
| en-GB | <https://www.capterra.co.uk/software/1062726/udesk> |
| en-IE | <https://www.capterra.ie/software/1062726/udesk> |
| en-IL | <https://www.capterra.co.il/software/1062726/udesk> |
| en-IN | <https://www.capterra.in/software/1062726/udesk> |
| en-NZ | <https://www.capterra.co.nz/software/1062726/udesk> |
| en-SG | <https://www.capterra.com.sg/software/1062726/udesk> |
| en-ZA | <https://www.capterra.co.za/software/1062726/udesk> |

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