---
description: Learn more about Chatway price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chatway Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatway](/software/1056260/chatway)

# Chatway

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> Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support
> 
> Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Chatway?

Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 80 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (20 total)

- AI Chatbot
- BigCommerce
- Duda
- Ecwid
- Gmail
- Instagram
- Mailchimp
- Messenger
- Mobile App
- Mobile apps
- Shopify
- Shopify Plus
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API

... and 5 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [WhatsApp](https://www.capterra.com.au/software/180345/whatsapp) — 4.7/5 (16400 reviews)
3. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24146 reviews)
4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1727 reviews)
5. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Ken’s review" — 5.0/5

> **Ken** | *25 June 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: How easy and efficient it is to use. I can navigate through customer interactions, understand who I’m talking to, etc.
> 
> **Cons**: I wish I could easily have two accounts for two website live chats logged in so I could switch between them\!

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### "So easy to use" — 5.0/5

> **Steve** | *15 August 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: the ease of integration, customer care and ease of use
> 
> **Cons**: nothing to list at this stage. very good
> 
> so far its been excellent. I am already answering questions from customers

-----

### "Solves 95% of our support requests on it's own" — 5.0/5

> **Moshe** | *12 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: \* Very easy to set up 
\* AI agent connects to our knowledge base and answers quickly and accurately
\* Handles around 95% of incoming support requests automatically
\* Brings website chat, email support, and Facebook messages into one interface
\* Clean and intuitive system that requires no training
\* Much more affordable than tools like Intercom
\* Support team responds fast and is genuinely helpful
> 
> **Cons**: \* No real complaints so far
\* It covers everything we currently need for support and messaging
\* The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well
> 
> Very positive overall.

We implemented Chatway to simplify support across our website, email, and social channels, and it has done exactly that. Setup was quick, the interface is very intuitive, and everything connected without much effort.

The AI agent has been especially useful. Once connected to our knowledge base it started answering questions quickly and accurately, and today it resolves the large majority of incoming inquiries without human involvement. That alone saves us a lot of time.

The platform is also very affordable compared to many other support tools, while still offering everything we need. Whenever we had a question, the support team responded quickly and helped resolve things fast.

Overall it has been a simple, reliable, and cost-effective solution for running customer support.

-----

### "Best chat app for completely free." — 5.0/5

> **Imran** | *29 September 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Unlimited conversation free. really great. it helped me. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> **Cons**: its very user friendly. very intelligently made. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> i like it very much. i think i will use it forever. i appreciate using it. this is a great man app. thank you

-----

### "Pleased with service" — 4.0/5

> **Glory** | *14 May 2026* | Consumer Services | Recommendation rating: 2.0/10
> 
> **Pros**: What I liked most about Chatway was its user-friendly interface and smooth communication system. It made customer interactions easy to manage, respond to, and organize efficiently. I also appreciated the quick response features and how convenient it was to stay connected with clients in real time, improving overall customer support experience.
> 
> **Cons**: What I liked least about Chatway was that it can sometimes be slow to load, especially during busy periods. The delays occasionally affect the flow of communication and response time when handling customer inquiries. Improving the platform’s speed and performance would make the overall user experience smoother, faster, and more efficient for daily use.
> 
> My overall experience with Chatway has been positive. The platform is easy to use, helpful for managing customer communication, and supports efficient interactions with clients. Although there are occasional loading delays, the features and convenience it offers make it a reliable tool for customer support and engagement overall.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1056260/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014051/Chatway/> |
| en-AE | <https://www.capterra.ae/software/1056260/chatway> |
| en-AU | <https://www.capterra.com.au/software/1056260/chatway> |
| en-CA | <https://www.capterra.ca/software/1056260/chatway> |
| en-GB | <https://www.capterra.co.uk/software/1056260/chatway> |
| en-IE | <https://www.capterra.ie/software/1056260/chatway> |
| en-IL | <https://www.capterra.co.il/software/1056260/chatway> |
| en-IN | <https://www.capterra.in/software/1056260/chatway> |
| en-NZ | <https://www.capterra.co.nz/software/1056260/chatway> |
| en-SG | <https://www.capterra.com.sg/software/1056260/chatway> |
| en-ZA | <https://www.capterra.co.za/software/1056260/chatway> |

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