---
description: Learn more about Zoho FSM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho FSM Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Lawn Mowing Software](/directory/31338/lawn-care/software) > [Zoho FSM](/software/1056173/zoho-fsm)

# Zoho FSM

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> Zoho FSM is a powerful field service management platform that helps streamline operations and deliver memorable service experiences.
> 
> Verdict: Rated **4.6/5** by 44 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Zoho FSM?

A complete field service management tool for service businesses and contractors across various industries including home services, HVAC, security systems, plumbing, roofing, electrical \& construction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 44 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoho
- **Founded**: 1996

## Commercial Context

- **Starting Price**: USD 30.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Zoho FSM is a highly cost-effective and feature-rich field service management solution that offers a pricing model that delivers more value compared to traditional per-user pricing structures. Many field service management solutions charge businesses based on the number of users, leading to higher costs as the team expands.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Notifications
- Availability Management
- Bid Management
- Billing & Invoicing
- CRM
- Calendar Management
- Calendar Sync
- Contact Database
- Cost Database
- Cost Estimating
- Customer Database
- Customer Management
- Data Import/Export
- Dispatch Management
- For Commercial and/or Industrial Electrical Contractors
- GPS
- Inventory Management
- Job Management
- Job Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Payment Collection in the Field
- Preventive Maintenance
- Quotes/Estimates
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Scheduling
- Service History
- Takeoff
- Technician Management
- Third-Party Integrations
- Time Tracking
- Work Order Management

## Integrations (9 total)

- Bigin by Zoho CRM
- WhatsApp
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Inventory
- Zoho Invoice

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Lawn Mowing Software](https://www.capterra.com.au/directory/31338/lawn-care/software)

## Related Categories

- [Lawn Mowing Software](https://www.capterra.com.au/directory/31338/lawn-care/software)
- [Pool Service Software](https://www.capterra.com.au/directory/31416/pool-service/software)
- [Electrical Contractor Software](https://www.capterra.com.au/directory/31006/electrical-contractor/software)
- [Plumbing Software](https://www.capterra.com.au/directory/30673/plumbing/software)
- [Handyman Software](https://www.capterra.com.au/directory/31305/handyman/software)

## Alternatives

1. [FieldPulse](https://www.capterra.com.au/software/153475/fieldpulse) — 4.6/5 (445 reviews)
2. [Jobber](https://www.capterra.com.au/software/127994/jobber) — 4.6/5 (1456 reviews)
3. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5213 reviews)
4. [Skimmer](https://www.capterra.com.au/software/177014/skimmer) — 4.9/5 (228 reviews)
5. [BuildOps](https://www.capterra.com.au/software/194155/buildops) — 4.4/5 (177 reviews)

## Reviews

### "Happy to have found zoho fsm" — 5.0/5

> **jake** | *19 September 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: It's broad, customizable functionality, plus it integrates with zoho suite quite well
> 
> **Cons**: Large learning curve (for someone with no prior experience with an fsm app)

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### "Zoho FSM, the real deal for field services" — 4.0/5

> **Ansline** | *4 February 2026* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Most businesses struggle with "app fatigue." Zoho FSM eliminates the need for expensive middleware or messy API connections between your sales, service, and finance departments.
> 
> **Cons**: At the moment the service appointment limitation can be a challange as some months we have more appointments then other
> 
> Its an amazing tool that helps with managing our field services teams efficiently and the reporting and live tracking features are really great

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### "Zoho FSM - The must have for support providers." — 4.0/5

> **Damien** | *5 February 2025* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, and all of the modules flow well together resulting in a detailed workflow for history records and with easy integration to Zoho desk , defining the remote vs onsite support. It is a great value to have notifications, online acceptances , billing, stock issues , appointment scheduling all from one system. And with seamless integration to Zoho Books , customer information , Service and part items make it a breeze to setup. Also the CRM integration helps account managers access Service appoint records without leaving their system as well as doing estimates to clients directly from the CRM with the FSM extension.
> 
> **Cons**: there are no delivery note documents for stock that is issued out, and none chargeable appointment have to be billed at zero value. Also wish it was apart of the Zoho one package for likes of analytics.
> 
> It has been very good, we have control over our staffs appointments with full transparency. Recorded acceptances of estimates by clients make disputes quick and easy to resolve, and service reports have been a grate help to use and our clients.

-----

### "Lots of options for customizing\!" — 5.0/5

> **Josh** | *13 February 2025* | Security & Investigations | Recommendation rating: 6.0/10
> 
> **Pros**: The team behind the FSM side of things does an amazing job
> 
> **Cons**: That there is no parts sold inventory with warranty information per customer.
> 
> Great product \& love that its open source

-----

### "Using of FSM" — 4.0/5

> **Anne-Lise** | *11 December 2024* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: The support we receive and the way you incorporate the feedback we provide.
> 
> **Cons**: Restrictions on the number of workflow rules and data imports always require prior approval.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1056173/zoho-fsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014004/Zoho-FSM/> |
| en-AE | <https://www.capterra.ae/software/1056173/zoho-fsm> |
| en-AU | <https://www.capterra.com.au/software/1056173/zoho-fsm> |
| en-CA | <https://www.capterra.ca/software/1056173/zoho-fsm> |
| en-GB | <https://www.capterra.co.uk/software/1056173/zoho-fsm> |
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| fr-CA | <https://fr.capterra.ca/software/1056173/zoho-fsm> |
| fr-LU | <https://www.capterra.lu/software/1056173/zoho-fsm> |

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