---
description: Learn more about My AskAI price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: My AskAI Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/30938/artificial-intelligence/software) > [My AskAI](/software/1045517/my-askai)

# My AskAI

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> An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.
> 
> Verdict: Rated **4.5/5** by 82 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses My AskAI?

For SaaS, eCommerce and marketplace businesses wanting to reduce the time their CS teams are spending on generic tickets, so they can spend more time on more complex issues and tickets.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 82 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: My AskAI

## Commercial Context

- **Starting Price**: USD 149.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Hebrew, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Slovak, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Chatbot
- Collaboration Tools
- Conversation Intelligence
- Data Import/Export
- Intent Recognition
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalization
- Process/Workflow Automation
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations
- Virtual Personal Assistant (VPA)

## Integrations (17 total)

- Bubble
- Confluence
- Dropbox Business
- Freshchat
- Freshdesk
- Google Drive
- Gorgias
- HubSpot CRM
- HubSpot Service Hub
- Intercom
- Microsoft Teams
- OneDrive
- Shopify
- Slack
- Zapier

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)
- [Virtual Assistant Software](https://www.capterra.com.au/directory/33535/virtual-assistant/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [VideoExpress](https://www.capterra.com.au/software/1065335/videoexpress) — 4.7/5 (6123 reviews)
2. [Ada](https://www.capterra.com.au/software/164470/ada-support) — 4.7/5 (15 reviews)
3. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Assembled](https://www.capterra.com.au/software/195644/assembled) — 4.7/5 (85 reviews)
5. [Evly](https://www.capterra.com.au/software/1077956/Evly) — 5.0/5 (3 reviews)

## Reviews

### "Many other better options" — 1.0/5

> **Thomas** | *30 January 2025* | Government Relations | Recommendation rating: 2.0/10
> 
> **Pros**: it was easy to use, but the web crawling did not work
> 
> **Cons**: they cancelled my personal account for no reason, then said I needed to use a "work" account.
> 
> Very poor, the service was down most of the time.

-----

### "Very useful" — 4.0/5

> **Verified Reviewer** | *6 February 2024* | Consumer Electronics | Recommendation rating: 7.0/10
> 
> **Pros**: AskAI offers a variety of features, including answering questions, writing different kinds of creative text formats, and translating languages. AskAI is designed to be easy to use, with a simple and intuitive interface.
AskAI is constantly learning and evolving, so it has the potential to become even more helpful and informative in the future.
> 
> **Cons**: Limited understanding of context and nuance: AskAI sometimes struggles to understand the full context of a question or request, which can lead to inaccurate or irrelevant responses.

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### "MyAskAI will save you time, I promise." — 5.0/5

> **Don** | *31 August 2023* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of getting started is the best.  I've tried numerous AI assistants and solutions to access your personal knowledge base.  This one is the easiest to start.  I was up in less than 5 minutes asking questions to the files
> 
> **Cons**: The limited number of integrations is probably the biggest issue.
> 
> I work with a number of small businesses an this is a fast and easy way we can improve the on boarding process.  They can quickly connect all of the onboarding documentation allowing new team members to ask questions and find the answers without search through files.

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### "A decent chatbot for dcouments" — 4.0/5

> **Verified Reviewer** | *8 September 2023* | Education Management | Recommendation rating: 6.0/10
> 
> **Pros**: What is unique regarding this was the fact that you could upload multiple documents (pdfs), webpages etc - in parallel. There was a limit to the number of pdf size but it was easy to manually split the pdfs in size and then upload. Some places place a limit to the number of pdfs that can be uploaded to any chatbot - but the limits here are very much generous. Documetns and webapges can have images within without need to do any formatting which made it easier.
> 
> **Cons**: The pricing was a bit more expensve than competitors. It would be better if the subscription price can be reduced if you can integrate in your own OpenAI key. The output was decent but was limited in the sense that there was very much limited ability to converse with the chatbot beyond what was output. Very frequently the chats ceased, and limited followup questioning.
> 
> Overall, this was a good chatbot app as it allweod a lot of documents to be uploaded. However the outputs I am not sure whether they took from 1 document by itself or via many different documents and synthesised/summary together.

-----

### "Customizable, Easy-to-use Chatbot Platform" — 5.0/5

> **Chris** | *19 August 2023* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: I like the extreme flexibility and customization it offers. It allows you to build and personalize chatbots that perfectly fit your specific needs. Additionally, the user-friendly interface and the robust features make it an excellent tool for both beginners and experts alike.
> 
> **Cons**: It may feel a bit overwhelming for complete beginners due to the plethora of customization options. However, the platform does offer excellent customer support and detailed tutorials to help users get the hang of it quickly.
> 
> Fantastic. I’ve experimented with several different tools. The platform offers everything I need to create tailored, engaging chatbots for my website. The chatbots have significantly improved customer interaction and experience, leading to increased sales and customer satisfaction. I've also enjoyed the efficiency and ease of use the platform provides, making it a breeze to manage and optimize chatbots.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1045517/my-askai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10006737/My-AskAI/> |
| en-AE | <https://www.capterra.ae/software/1045517/my-askai> |
| en-AU | <https://www.capterra.com.au/software/1045517/my-askai> |
| en-CA | <https://www.capterra.ca/software/1045517/my-askai> |
| en-GB | <https://www.capterra.co.uk/software/1045517/my-askai> |
| en-IE | <https://www.capterra.ie/software/1045517/my-askai> |
| en-IL | <https://www.capterra.co.il/software/1045517/my-askai> |
| en-IN | <https://www.capterra.in/software/1045517/my-askai> |
| en-NZ | <https://www.capterra.co.nz/software/1045517/my-askai> |
| en-SG | <https://www.capterra.com.sg/software/1045517/my-askai> |
| en-ZA | <https://www.capterra.co.za/software/1045517/my-askai> |
| fr | <https://www.capterra.fr/software/1045517/my-askai> |
| fr-BE | <https://fr.capterra.be/software/1045517/my-askai> |
| fr-CA | <https://fr.capterra.ca/software/1045517/my-askai> |
| fr-LU | <https://www.capterra.lu/software/1045517/my-askai> |

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