---
description: Learn more about Service Buddy price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Service Buddy Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Retail Management Software](/directory/20053/retail-management-systems/software) > [Service Buddy](/software/1043002/service-buddy)

# Service Buddy

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> Smart all-in-one software for flooring and rug companies. Manage jobs, quotes, inventory, and payments with a modern platform designed
> 
> Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Service Buddy?

All-in-one operating software built for flooring retailers, rug and carpet businesses, and installation teams. Manage quotes, jobs, scheduling, inventory, and payments and more powered by AI

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Service Buddy

## Commercial Context

- **Starting Price**: USD 500.00
- **Pricing model**: Usage Based
- **Pricing Details**: Starting at $500

Per Month + one time setup fee

🤝 Built for Scale. Backed by Real Support.
Onboarding \& Team Training Included — Get Up and Running Fast
Direct Access to Our Team — Real People, Real Support
Bi-Weekly Feature Releases — We Ship Fast, You Stay Ahead
Unlimited File Storage
500+ Monthly Text Messages Included — Keep Customers in the Loop
Role-Based Access \& Multi-Location Management
AI-Driven Reporting \& Workflow Automation (BuddyAi™)
Seamless Migration — Import Customers, Jobs, and Products in Minutes
End-to-End Tools for Sales, Service \& Ops — One Login for Everything
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Barcode/Ticket Scanning
- Billing & Invoicing
- CRM
- Contact Database
- Discount Management
- Dispatch Management
- Electronic Signature
- Email Marketing
- Employee Management
- GPS
- Gift Card Management
- Inventory Management
- Mobile Access
- Online Time Clock
- Payment Collection in the Field
- Pricing Management
- Purchase Order Management
- Quotes/Estimates
- Reporting/Analytics
- Retail Inventory Management
- Returns Tracking
- Routing
- Sales Reports
- Scheduling
- Service History
- Touch Screen
- Work Order Management
- eCommerce Management

## Integrations (5 total)

- Facebook Business Suite
- Google Ads
- Meta for Business
- QuickBooks Online
- Stripe

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Retail Management Software](https://www.capterra.com.au/directory/20053/retail-management-systems/software)

## Related Categories

- [Retail Management Software](https://www.capterra.com.au/directory/20053/retail-management-systems/software)
- [Retail POS Systems](https://www.capterra.com.au/directory/31656/retail-pos-system/software)
- [Field Service Management Software](https://www.capterra.com.au/directory/10009/field-service-management/software)

## Alternatives

1. [Alterdata Shop](https://www.capterra.com.au/software/1044747/alterdata-shop) — 4.6/5 (85 reviews)
2. [PayPal](https://www.capterra.com.au/software/179251/paypal) — 4.6/5 (26301 reviews)
3. [eposbuddy](https://www.capterra.com.au/software/1052784/eposbuddy) — 4.8/5 (66 reviews)
4. [ikas](https://www.capterra.com.au/software/1045172/ikas) — 4.7/5 (148 reviews)
5. [Shopify POS](https://www.capterra.com.au/software/205337/shopify-pos) — 4.6/5 (239 reviews)

## Reviews

### "Service Buddy has been really helpful in organizing and growing our landscape business" — 5.0/5

> **Sarah** | *19 February 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Service Buddy is very easy to learn and navigate (both on mobile and desktop) and has led us to be able to draft and send professional quotes with a few clicks.  I like the 'Home Dashboard' because it gives me an owner's view of my business and can predict how much revenue I have upcoming based on my quotes and jobs outstanding.  We have a small team and managing invoices by far has been the biggest pain.  Customers used to pay anywhere from 1-3 weeks after a job by mailing a check and now Service Buddy can automatically charge their card on file once a job is complete.  The client is happy and gets a nice email or text with the job details and receipt and getting the money sooner and not having to chase people down is very helpful
> 
> **Cons**: The core features of Service Buddy work very well for us- and I'd imagine for most trade companies of our size.  We have some custom reports that are unique to our business that service buddy can't do today, but their customer support team has a nice work around for it.
> 
> It's nice to pick up the phone and call someone when you have an issue, and the Service Buddy team is always quick to help (the \[sensitive content hidden\] even gives you his cell \#).  The software runs itself once you get everything set up, and our business has increased since using it.  We find ourselves winning more jobs, customers are happy with the modern tech and convenience to pay, and it really has given me time back from managing the billing and invoicing,

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### "Best field service management software I have ever used\!" — 5.0/5

> **Aric** | *14 April 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Trying out Service Buddy for my small business has been one of the best decisions I've made\! The platform is user-friendly and easy to navigate, even if you're not a technical whiz as most of our team isn't, but they picked it up quickly.  CRM makes it easy to keep track of communication with clients, and the invoicing and quoting software is great for streamlining business operations.  Plus we really like the ownership of the company, and they really listen to their customers. Highly recommend\!
> 
> **Cons**: Can't think of too many.  It is as advertised.
> 
> We've seen an increase of at least 25% in sales with net new customers using Service Buddy

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### "MetroWest Electrical" — 5.0/5

> **Chris** | *14 April 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: We have on average 2-3 jobs each day during the week, and it's tough to keep track of invoices, let alone communicate with clients.  Service Buddy has done a great job in keeping me and my team organized and on time.  Our techs really like it as well.
> 
> **Cons**: It would be nice if they had a payroll feature and I think that is coming later this year
> 
> We haven't had any issues with the platform, and it truly has saved us hours on invoices and communication

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### "Excellent Product" — 5.0/5

> **Derek** | *14 April 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The management dashboard has been very helpful to us in figuring out if we are pricing our quotes too high or too low.  This has allowed us to win more jobs and we really like the reporting.  It's helping us grow.
> 
> **Cons**: If there was a way to export the graphs that would be helpful for our older bookkeeper
> 
> Smooth onboarding and we really like the customer support team- there when you need them

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### "The service platform we've been looking for" — 5.0/5

> **Steve** | *15 April 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The fact that I can now invoice customers at the job site or even beforehand has helped with bookkeeping significantly.  Plus my clients like the fact that they can pay an invoice or approve a quote from their phone.  It is nice how it is all branded to our business.  It allows us more predictability in our business.
> 
> **Cons**: We still customize our quotes more than most so it took getting used to service buddy.
> 
> Customers love it.  It's easier for us to send quotes and it really has given us a good handle on where the business is and where we can take it.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1043002/service-buddy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10004911/Service-Buddy/> |
| en-AE | <https://www.capterra.ae/software/1043002/service-buddy> |
| en-AU | <https://www.capterra.com.au/software/1043002/service-buddy> |
| en-CA | <https://www.capterra.ca/software/1043002/service-buddy> |
| en-GB | <https://www.capterra.co.uk/software/1043002/service-buddy> |
| en-IE | <https://www.capterra.ie/software/1043002/service-buddy> |
| en-IL | <https://www.capterra.co.il/software/1043002/service-buddy> |
| en-IN | <https://www.capterra.in/software/1043002/service-buddy> |
| en-NZ | <https://www.capterra.co.nz/software/1043002/service-buddy> |
| en-SG | <https://www.capterra.com.sg/software/1043002/service-buddy> |
| en-ZA | <https://www.capterra.co.za/software/1043002/service-buddy> |

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