---
description: Learn more about Fera price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Fera Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/31024/review-management/software) > [Fera](/software/1040166/fera)

# Fera

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> Fera is a user-friendly eCommerce review app that lets you import, request, and display customer feedback, including photos and videos.
> 
> Verdict: Rated **4.9/5** by 17 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Fera?

Over 45,000 stores on platforms like Shopify, Wix, BigCartel, BigCommerce, and Magento trust Fera to collect and display customer reviews.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 17 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fera Commerce

## Commercial Context

- **Starting Price**: USD 7.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: All plans include a free trial, and the Startup plan starts at $9. Higher-tier plans offer additional features and increased limits.

STARTUP PLAN ($9/mo):

- 100 order review requests sent/mo
- 100mb photo/video review storage
- 2 admin users
- Basic customization

SMALL PLAN ($29/mo)

- 1,000 order review requests sent/mo
- 1gb photo/video review storage
- 3 admin users
- Intermediate customization

MEDIUM PLAN ($99/mo)

- 10,000 order review requests sent/mo
- 10gb photo/video review storage
- 5 admin users
- Advanced customization

For full pricing go to fera.ai/pricing
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Campaign Management
- Dashboard
- Negative Feedback Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- Social Media Integration

## Integrations (19 total)

- AfterShip
- BigCommerce
- GemPages
- Gorgias
- Klaviyo
- MESA
- Omnisend
- PageFly
- ParcelWILL
- Shopify
- Shopify POS
- Shopify Plus
- Slack
- Smile.io
- Trustpilot

... and 4 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software)

## Related Categories

- [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software)
- [Reputation Management Software](https://www.capterra.com.au/directory/30750/reputation-management/software)

## Alternatives

1. [GiveMe5.ai](https://www.capterra.com.au/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews)
2. [Okendo](https://www.capterra.com.au/software/176189/okendo) — 4.9/5 (223 reviews)
3. [Trustpilot](https://www.capterra.com.au/software/169618/trustpilot) — 4.5/5 (1202 reviews)
4. [TrueReview](https://www.capterra.com.au/software/210085/truereview) — 5.0/5 (150 reviews)
5. [Birdeye](https://www.capterra.com.au/software/152997/birdeye) — 4.7/5 (702 reviews)

## Reviews

### "Good product\!\!" — 5.0/5

> **Cherry** | *1 November 2024* | Arts & Crafts | Recommendation rating: 10.0/10
> 
> **Pros**: easily able to view reviews on my shop websites
> 
> **Cons**: Nothing i don't like about fera tbh, it's a great product\!\!

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### "Great customer support" — 5.0/5

> **Jennifer** | *6 March 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Great customer support. Friendly, helpful team with quick responses - always patient and could answer any type of question I had.
> 
> **Cons**: Haven’t come across any downsides yet. So far everything has been straightforward and positive. Great Team\!👍
> 
> Felt like I knew the team, all very friendly and I could often email the same account manger - so made things quicker.

-----

### "Easy to use" — 5.0/5

> **Lin** | *1 December 2025* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: It’s cheap compared to competitors, great responsive customer service, and easy to set up. The user experience is easy too.
> 
> **Cons**: The only thing that was a bit frustrating previously was the lack of integrations for Shopify sites.
> 
> Overall, FERA has been useful for my brand. It was easy to integrate and set up. It’s a simple software and does the job of collecting customer reviews.

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### "Works Well In Some Ways, Limiting In Others" — 4.0/5

> **Jon** | *4 December 2025* | Apparel & Fashion | Recommendation rating: 5.0/10
> 
> **Pros**: It's quick and simple. User interface is clean and doesn't take up too much time. Value is pretty good. Customer support has been great.
> 
> **Cons**: The placement of the reviews widget on the page can be finicky and often times have to contact support. There is no clean way to fix reviews without upsetting a customer. Not enough ability to filter out clearly negative for the sake of negative reviews. If a customer gives you one star on a product because it's not windproof, but the product doesn't claim to be windproof and is not designed to be, your only option is to reject the review and the customer gets a notification saying you did so. You should be able to reject without notice. You should be able to delete a bad review, not because you're trying to hide something, but because a customer has bad intent. Also, why trash your star rating because an uniformed customer who you've informed is being obstinate. Need major reform here. Also, reviews should not default to being auto approved, they should be set to manual unless otherwise set. You should also be able to export your own reviews yourself, not have to email or message someone to do it for you.
> 
> It's mixed. The functionality is too limited as expressed, but usually the customer support is good.

-----

### "So Far So Amazing" — 5.0/5

> **Malkah** | *10 December 2024* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: The ease of use and integration into my website.
> 
> **Cons**: I had some technical issues at first, but customer service was quick and efficient with helping me resolve the issues.
> 
> So far so amazing\! I look forward to having this as my new review integration on my website.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1040166/fera)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10002806/Fera/> |
| en-AE | <https://www.capterra.ae/software/1040166/fera> |
| en-AU | <https://www.capterra.com.au/software/1040166/fera> |
| en-CA | <https://www.capterra.ca/software/1040166/fera> |
| en-GB | <https://www.capterra.co.uk/software/1040166/fera> |
| en-IE | <https://www.capterra.ie/software/1040166/fera> |
| en-IL | <https://www.capterra.co.il/software/1040166/fera> |
| en-IN | <https://www.capterra.in/software/1040166/fera> |
| en-NZ | <https://www.capterra.co.nz/software/1040166/fera> |
| en-SG | <https://www.capterra.com.sg/software/1040166/fera> |
| en-ZA | <https://www.capterra.co.za/software/1040166/fera> |
| fr | <https://www.capterra.fr/software/1040166/fera> |
| fr-BE | <https://fr.capterra.be/software/1040166/fera> |
| fr-CA | <https://fr.capterra.ca/software/1040166/fera> |
| fr-LU | <https://www.capterra.lu/software/1040166/fera> |

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