--- description: Learn more about PhonePad price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PhonePad Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [PhonePad](/software/1040010/phonepad) # PhonePad Canonical: https://www.capterra.com.au/software/1040010/phonepad Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1040010/phonepad?page=2) > PhonePad is a software that logs phone calls and includes tools for managing messages, appointments, and contacts. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PhonePad? Small to midsize businesses, call centers, medical practices, law firms, law enforcement, military, Federal and Local Government, customer service departments, real estate offices, service providers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 18 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Cybercom Software ## Commercial Context - **Starting Price**: USD 145.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cook Islands, Denmark, Egypt, France, Greenland, Ireland, Israel, Italy, Jersey, Mexico, Netherlands, New Zealand, Norway, Poland and 8 more ## Features - CRM - Caller ID - Contact Management - Conversion Tracking ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Call Tracking Software](https://www.capterra.com.au/directory/30901/call-tracking/software) ## Alternatives 1. [CTM](https://www.capterra.com.au/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 2. [800.com](https://www.capterra.com.au/software/208208/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [Car Wars](https://www.capterra.com.au/software/1035643/car-wars) — 4.9/5 (29 reviews) 5. [smrtPhone](https://www.capterra.com.au/software/1032805/smrtphone) — 4.7/5 (67 reviews) ## Reviews ### "PhonePad has helped my business manage customers phone calls more efficiently" — 5.0/5 > **Bernie** | *22 January 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: oNot a subscription oAll user data is stored locally and not in the cloud so much more secure oMessages resemble paper phone messages oEach user has their own account that doesn’t require an email address oCustomizability and Global User rules oEasy installation and updating oGreat customer support > > **Cons**: The user interface is not a “modern” design theme so it can be a little hard to learn for new users to learn and understand. > > We have enjoyed our experience with PhonePad; it has allowed my business to grow faster due to not losing messages and having “repeat callers”. Before PhonePad, we used to use a Word Document and before that paper phone messages that would have a lag time between when the message was written, and when the intended recipient would read it. The delay would sometimes be hours or days and therefore we would have upset “repeat callers” who might have already called 2 or 3 times more by the time the message was written which would cause chaos. In addition, only one person could use the Word Document at a time which meant that unsaved Word documents or scratch paper would have to be used resulting in lost messages. PhonePad eliminated all of these issues and allowed me and all of my employees to see any messages at any time with no restrictions. ----- ### "PhonePad - a useful addition to a small office" — 4.0/5 > **James** | *5 September 2024* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: It functions quietly in the background and does exactly what I need it to do. That is, organize phone messages, allow responses, works easily across our internal network, and delivers what it promises to deliver. > > **Cons**: It has a lot of bells and whistles I don't need, particularly the email integration. Maybe if I took the time to learn more about that I'd find it useful. For now I ignore them and just use what I need. Perhaps a bit of a scaled down version for smaller businesses would be appropriate. > > Good. The first installation takes a while, installing on a server and then on all work stations, but once that's completed it runs, as noted above, in the background and does exactly what it promises to do. ----- ### "Simple and Effective\!" — 3.0/5 > **Nicole** | *5 September 2024* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: The simplicity is very effective, and the easy integration with our softwares is helpful. Usage is customizable to meet our firms needs. > > **Cons**: The user interface is dated, and it would be great to have more functionality to track all communication with that client (e.g. the ability to track ALL communication including emails). > > Generally, our experience with PhonePad is positive. We were having issues with the program spontaneously closing, but the quick response from the support team was great and it was discovered that we were simply running on an older version. ----- ### "Great product for the cost" — 4.0/5 > **Meghan** | *17 September 2025* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: The ease of use, the cost was reasonable, the team at Phonepad was great in helping us get things up and running. > > **Cons**: There are a couple small things that we have found dont work properly on some PC's we have here at our office. > > Overall, everything is fine. Works as we hoped. BUT, on two of our PC's the notifications don't work. They are not notified of when they receive a message. They need to check their inbox often. ----- ### "PhonePad for your Office" — 5.0/5 > **Mary** | *8 September 2024* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Great inter-office connection with staff and great resource for client contact information, along with receiving messages when away from your desk. > > **Cons**: Would like to have more contact information on the "general" tab, like the address and all contact phone numbers, along with a notes/comments section. (I am aware that a "notes" tab is available. > > Great program for your office, to have our client contact information and staff communication, all in one. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1040010/phonepad?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1040010/phonepad) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data