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What Is KnowBe4?

KnowBe4 combines security awareness training with phishing simulation and analysis to help Japanese organizations prevent cyberattacks. It features extensive security awareness training content and an automated training campaign function that sends reminder emails to company employees based on the course schedule. The software features numerous community phishing templates and can administer automated phishing tests to every student. It also strengthens network protection and eliminates the need for staff members to report IT-related issues like malware infections to IT departments. The test results analysis function shows statistics and graph evaluations that link the training status to phishing test outcomes.

Who Uses KnowBe4?

KnowBe4 targets Japan-based businesses and professionals who are susceptible to IT security breaches. It is suitable for companies in all market segments.

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Reviews of KnowBe4

Average score

Overall
4.9
Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
91%
4
9%
Enrique
Enrique
Vice President, Human Resources and Administration in US
Verified LinkedIn User
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Fantastic cybersecurity training platform, but missing some features

5.0 8 months ago

Comments: If I had to do it all over again, I wouldn't hesitate to purchase the KnowBe4 cybersecurity learning platform for our organization. But I would skip the additional learning and compliance training, and I might go for a longer term to get a more significant discount.

Pros:

The KnowBe4 training and testing platform was fairly easy to roll out across our organization, and was in place and being used within a few weeks of signing a three-year agreement. Much quicker implementation than I've seen with other software platforms. The cybersecurity training content is very good, and gives us a lot of options from in-depth long-form learning tracks to quick training videos and even distributable flyers and posters. And the training is effective! Our risk score has improved by almost 20% in just six months. Feedback from users on the platform generally and the content specifically is positive almost across the board.

Cons:

We opted for the expanded learning content including compliance training, which has been great in the sense that we can give users additional non-cybersecurity learning options, but the content is limited and the courses I've explored haven't been particularly useful. Also, making the content available on-demand (instead of assigned like the cybersecurity courses) was difficult and resulted in a few frustrated users.

Ashley
IT mgr in Ireland
Packaging & Containers, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A great way to teach Cyber Security

5.0 9 months ago

Comments: A great way to start teaching. The platform has plenty of settings for the basic admin and the more technical admins. There are content series way same actors throughout, this can give a sense of TV soap viewing, a positive for most viewers

Pros:

This a great platform for beginners and advanced users in the world of Cyber Security. Campaigns are easy to setup and rollout. You can build templates and then copy the template for each campaign throughout the whole year. The content has a mix of real live actors and animation so that keeps everyone engaged

Cons:

There is alot of settings and notification triggers, if you get the settings wrong then its easy to spam users inboxes with notifications, and this would leave the task more negative with the users

Chris
Systems Engineer in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great training and simulations

5.0 7 months ago

Pros:

The test emails that it sends out are really good. They know how to make a bad email look pretty legitimate. The training is good, gives good reports, and it integrates with Azure.

Cons:

Takes a bit to learn how to use and manage it but still pretty user friendly for the management aspects of it.

Ravi
Ravi
CEO in US
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic Product

5.0 9 months ago

Comments: Good, very classically not an MSP company but the products are awesome and the people are friendly.

Pros:

Award winning video production, I definitely binge some of them.

Cons:

Interface for setting up and managing MSP clients is a bit clunky. Integrations ... what are those?

Brad
Brad
Business Analyst in US
Verified LinkedIn User
Government Relations, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Informative and up-to-date Security Awareness Tool

4.0 7 months ago

Comments: Overall, very positive and informative for yearly trainings

Pros:

The trainings do seem up to date yearly, though some info is the same. It is also broken up in to smaller, digestible chunks, to be taken at whatever pace you are able to do.

Cons:

Some of the material is presented in a kid-like manner, but I suppose that makes it memorable.