---
description: Learn more about ServiceTeam ITSM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceTeam ITSM Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [ServiceTeam ITSM](/software/1038327/serviceteam-itsm)

# ServiceTeam ITSM

Canonical: https://www.capterra.com.au/software/1038327/serviceteam-itsm

> ServiceTeam® ITSM leverages Microsoft Power Apps and Dynamics® 365 to deliver modern, cost-effective and intelligent customer service.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses ServiceTeam ITSM?

Microsoft-Centric Customers, Partners and MSPs.

## About the vendor

- **Company**: Provance Technologies

## Commercial Context

- **Starting Price**: USD 45.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: ServiceTeam ITSM is licensed on a per-user basis with a minimum of 1-year and available 2 and 3-year subscription terms. The base license for ServiceTeam ITSM starts at 30 named users. Government, Education and Non-Profits may qualify for special pricing, please contact Provance Sales for more details. If you are a Microsoft Partner and/or a Managed Service Provider, please contact Provance Sales about other pricing options which may apply. ServiceTeam ITSM is comprised of 2 editions, Professional and Enterprise. We also have ServiceTeam ITAM available, which lets you leverage Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan and manage assets. Visit Provance.com or contact  us at sales@provance.com for more details. 

The use of Provance ServiceTeam Power Apps products require Microsoft Power Apps and/or Dynamics 365 and potentially other licenses to support all capabilities. These Microsoft licenses are not included and are the customers responsibility.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Escalation
- Configuration Management
- Knowledge Base Management
- Multi-Channel Communication
- Reporting & Statistics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Integrations (11 total)

- Azure DevOps
- Jira
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Word
- N-central
- Network Performance Monitor
- System Center

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Alternatives

1. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Proactivanet](https://www.capterra.com.au/software/1010807/proactivanet) — 4.8/5 (52 reviews)
3. [ManageEngine Endpoint Central](https://www.capterra.com.au/software/170018/manageengine-desktop-central) — 4.6/5 (1489 reviews)
4. [ServiceNow](https://www.capterra.com.au/software/152871/servicenow) — 4.5/5 (344 reviews)
5. [TeamDynamix](https://www.capterra.com.au/software/121317/teamdynamix) — 4.4/5 (150 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1038327/serviceteam-itsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10001381/ServiceTeam-ITSM/> |
| en-AE | <https://www.capterra.ae/software/1038327/serviceteam-itsm> |
| en-AU | <https://www.capterra.com.au/software/1038327/serviceteam-itsm> |
| en-CA | <https://www.capterra.ca/software/1038327/serviceteam-itsm> |
| en-GB | <https://www.capterra.co.uk/software/1038327/serviceteam-itsm> |
| en-IE | <https://www.capterra.ie/software/1038327/serviceteam-itsm> |
| en-IL | <https://www.capterra.co.il/software/1038327/serviceteam-itsm> |
| en-IN | <https://www.capterra.in/software/1038327/serviceteam-itsm> |
| en-NZ | <https://www.capterra.co.nz/software/1038327/serviceteam-itsm> |
| en-SG | <https://www.capterra.com.sg/software/1038327/serviceteam-itsm> |
| en-ZA | <https://www.capterra.co.za/software/1038327/serviceteam-itsm> |

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