--- description: Learn more about Computer-Aided Dispatch price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Computer-Aided Dispatch Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Transportation Dispatch Software](/directory/10048/transportation-dispatch/software) > [Computer-Aided Dispatch](/software/103817/computer-aided-dispatch) # Computer-Aided Dispatch Canonical: https://www.capterra.com.au/software/103817/computer-aided-dispatch Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/103817/computer-aided-dispatch?page=2) > Computer-Aided Dispatch solution enables communications centers to manage calls from multiple agencies, across several jurisdictions. > > Verdict: Rated **4.5/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Computer-Aided Dispatch? Spillman Technologies provides public safety software for small to medium sized agencies across the United States. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Spillman Technologies - **Location**: West Valley City, US - **Founded**: 1978 ## Commercial Context - **Starting Price**: USD 0.01 - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Customer Management - Dispatch Management - GPS - Routing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Transportation Dispatch Software](https://www.capterra.com.au/directory/10048/transportation-dispatch/software) ## Alternatives 1. [Elite EXTRA](https://www.capterra.com.au/software/131389/elite-extra) — 4.7/5 (356 reviews) 2. [Samsara](https://www.capterra.com.au/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (944 reviews) 3. [Truckbase](https://www.capterra.com.au/software/1039506/truckbase) — 4.8/5 (68 reviews) 4. [PCS TMS](https://www.capterra.com.au/software/29249/express) — 4.2/5 (234 reviews) 5. [Driv.in](https://www.capterra.com.au/software/147906/driv-in) — 4.7/5 (114 reviews) ## Reviews ### "Near Perfect" — 5.0/5 > **Daniel** | *23 July 2019* | Law Enforcement | Recommendation rating: 10.0/10 > > **Pros**: Spillman does almost everything my agency requires for full CAD and RMS. It is simple to use for dispatch as well as patrol. Having a wide range of modules will definitely increase its worth, however at a cost. > > **Cons**: Each module comes at a cost, which is expected, but for the full experience, the additional modules are necessary. After the Motorola acquisition and massive growth of the company, their customer support has suffered. It can take a while to reach someone and there have been times where the support rep was unable to resolve an issue. > > Overall my experience with Spillman CAD has been fantastic. I would highly recommend this to anyone. ----- ### "Career changing." — 5.0/5 > **Michael** | *7 December 2017* | Higher Education > > **Pros**: The ease of use. Our dispatch system and records management was atrocious until we bit the bullet and made the purchase. > > **Cons**: Cost and more specifically the cost of each module. The challenge is that government entities tend to cherry pick based on cost so some things are left up to the "old way" of doing things because it's deemed less important than others. Then systems don't work well together. ----- ### "We use this system daily. There are a few glitches with the system." — 4.0/5 > **Verified Reviewer** | *29 December 2017* | Law Enforcement | Recommendation rating: 5.0/10 > > **Pros**: I like the ability to link records and import from Statelink to create tables, however, there are glitches. Parts of the system are very efficient and user friendly. > > **Cons**: The aforementioned glitch with importing a name from statelink to create a names table, will automatically insert the dashes into the driver's license box, while their own data entry standards prohibit using dashes. Has been this way for months and they haven't created a fix. It requires manual removal of the dashes. I also wish that if you need to update something in a closed call, that there was one step, instead of having to update both the call and law side. We also have an issue with Spillman randomly putting comments from 6 years ago into calls that we enter today. Again, they don't seem to be able to come up with a fix. > > Parts of the system are great\! The ability to link records together, the ability to import name and vehicle tables directly from Statelink, however, the glitch with the dashes being imported takes away from the usefulness because they require manual removal and it ruins the efficiency. No one seems to be in a hurry to come up with a fix. ----- ### "Spillman" — 4.0/5 > **Madison** | *14 January 2020* | Law Enforcement | Recommendation rating: 9.0/10 > > **Pros**: Spillman CAD allows all our officers and employees manage calls for service with ease and much detail. It allows supervisors to keep track of where their squad members are and what they are doing. Spillman allows you to go back through the history of the software's existence within the department, helping with tying cases, people, and locations together. Makes compiling data quick and easy. > > **Cons**: There are a lot of available functions/packages you can buy to do even more with your Spillman CAD, but each package is very expensive and not conducive to small departments with restricted budgets. > > Compiling and analyzing data is much easier than our old system (which I don't recall the name of). Information is at the fingertips of each officer while administrators have special privileges. ----- ### "Great product." — 5.0/5 > **Kristy** | *28 December 2017* | Law Enforcement | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and access with clicks of a mouse. The icon based, point and click to get to the information is paramount in our business. > > **Cons**: We have consistently had challenges with our mapping. The need to have best routes to calls is just not there yet. It's possible that our GIS is the failpoint on that challenge though. > > The amount information now available at the click of a button is amazing. No challenging searches and special characters. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/103817/computer-aided-dispatch?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/103817/computer-aided-dispatch) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data