--- description: Learn more about Enso Connect price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enso Connect Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Holiday Rental Management Software](/directory/30616/vacation-rental/software) > [Enso Connect](/software/1037364/enso-connect) # Enso Connect Canonical: https://www.capterra.com.au/software/1037364/enso-connect Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/1037364/enso-connect?page=2) > Enso helps short-term rentals and boutique hotels boost 5-star reviews, increase upsell revenue, and save time with AI and automation > > Verdict: Rated **4.7/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Enso Connect? Hospitality businesses, short-term rental and vacation rental property managers and boutique hoteliers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 49 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Enso Connect ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Spanish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 35 more ## Features - CRM - Guest Experience Management - Marketing Automation - Property Management - Reporting/Analytics - Third-Party Integrations ## Integrations (14 total) - Autohost - Avantio - BookingSync - Guesty - Hostaway - Hostfully - Hostify - LMPM v4 - Lodgify - Mews - OwnerRez - Smily - Streamline - Track CRM ## Category - [Holiday Rental Management Software](https://www.capterra.com.au/directory/30616/vacation-rental/software) ## Related Categories - [Holiday Rental Management Software](https://www.capterra.com.au/directory/30616/vacation-rental/software) - [Property Management Software](https://www.capterra.com.au/directory/30929/rental-property-management/software) - [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software) ## Alternatives 1. [Hostaway](https://www.capterra.com.au/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [DoorLoop](https://www.capterra.com.au/software/211768/doorloop) — 4.8/5 (704 reviews) 3. [ResMan](https://www.capterra.com.au/software/135182/resman) — 4.6/5 (601 reviews) 4. [Buildium](https://www.capterra.com.au/software/47428/buildium-property-management-software) — 4.5/5 (2205 reviews) 5. [Entrata](https://www.capterra.com.au/software/20372/entrata) — 4.6/5 (444 reviews) ## Reviews ### "Enso has revolutionised my business\! Special thanks to \[sensitive content hidden\]\!" — 5.0/5 > **Stanley** | *9 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Absolutely amazing\! The amount of extra revenue you can generate is honestly ridiculous. What I love most is how much it simplifies everything from guest communication to deposits and check-ins. It makes our whole operation run smoother and saves us so much time. Guests also seem to really appreciate how seamless the experience is. Plus, the support team has been super helpful any time we’ve had questions especially my guy \[sensitive content hidden\]\! Overall, it's been a game changer for us. > > **Cons**: It was a little tricky to understand at the start there’s definitely a bit of a learning curve. But once I reached out to their amazing customer support, everything started to click. They were super patient and walked me through it, so now it’s smooth sailing. > > My overall experience has been incredible. Once I got past the initial learning curve, everything just fell into place. The platform is powerful and has made a real difference in how we run our short-term rentals. What stood out the most was the world class support especially from \[sensitive content hidden\]. His attention to detail, patience, and willingness to go above and beyond made all the difference. You can tell the team genuinely cares about helping you succeed. Couldn't be happier with the experience\! ----- ### "Use EnsoConnect to make your life easy\!" — 5.0/5 > **Bertwin** | *29 January 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Still using it and guest communication is very streamlined and organized within Enso. Furthermore the option of upsells to provide extras for the guests. For our customer support, this is an essential piece of software > > **Cons**: At the moment we cannot do a lot of personalizations, but they are working an certain updates and they do listen very carefully at our feedback\! > > it has been a great experience so far\! They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately. ----- ### "All-In-One Guest Communication & Automation" — 5.0/5 > **Liz** | *17 November 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to \[sensitive content hidden\] —he has been absolutely amazing\! He is communicative, responds quickly, and solves any issues we encounter. > > **Cons**: When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim). > > Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—\[sensitive content hidden\] and the team make the experience even better\! ----- ### "Essential tool for any short term let host" — 5.0/5 > **Tom** | *11 February 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I love how you can easily automate all workflows along with how to put together the guidebooks which are so useful and easy to build. > > **Cons**: Getting my head around the AI, although that is my issue and just generally onboarding, which again is my issue. > > Really impressed, lots of great features and tech, amazing support through Felipe, would highly recommend to any hosts. ----- ### "Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure" — 2.0/5 > **Sean** | *14 October 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators. > > **Cons**: Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform. > > After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/1037364/enso-connect?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1037364/enso-connect) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data