--- description: Learn more about Questback price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Questback Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [Questback](/software/1037172/questback) # Questback Canonical: https://www.capterra.com.au/software/1037172/questback Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/1037172/questback?page=2) > Questback is an Experience Management platform. > > Verdict: Rated **4.7/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Questback? Questback delivers the best value for organizations with 20-2,000 employees, trusted by over 1,600 customers to elevate Customer and Employee Experience, offering proven results and lasting impact. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 49 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QuestBack - **Founded**: 2000 ## Commercial Context - **Starting Price**: EUR 2,500.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Questback for pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, Finnish, French, German, Norwegian, Spanish, Swedish - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar and 36 more ## Features - Action Management - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CSAT Survey Structure - Communication Management - Complaint Monitoring - Continuous Feedback - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customizable Questions - Customizable Templates - Dashboard - Data Import/Export - Data Visualization - Email Management - Email Marketing - Engagement Tracking - Feedback Management - Goal Setting/Tracking - Mobile Survey - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Management - Performance Review Management - Progress Tracking - Pulse Surveys - Question Branching - Question Library - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - URL Customization - Visual Analytics ## Integrations (1 total) - Startdeliver ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Survey Software](https://www.capterra.com.au/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.com.au/directory/30092/survey/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [360 Degree Feedback Software](https://www.capterra.com.au/directory/30666/360-degree-feedback/software) - [Employee Engagement Software](https://www.capterra.com.au/directory/30817/employee-engagement/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Jotform](https://www.capterra.com.au/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.capterra.com.au/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveySparrow](https://www.capterra.com.au/software/168823/surveysparrow) — 4.4/5 (121 reviews) 4. [UmfrageOnline](https://www.capterra.com.au/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 5. [Google Forms](https://www.capterra.com.au/software/176571/google-forms) — 4.7/5 (11363 reviews) ## Reviews ### "High-quality survey tool with extensive features" — 5.0/5 > **Patrick** | *30 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Superb customer support and service. Responses are always helpful and come back very quickly. The tool’s features for creating surveys and generating reports are user-friendly and leave nothing to be desired. > > **Cons**: Working with multiple data sets when creating reports could be made even more user-friendly by allowing the order of the data sets to be changed via drag-and-drop. ----- ### "Some kind of "multitool" for many different types of surveys" — 5.0/5 > **Mikaela** | *27 February 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Questback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback > > **Cons**: I wish there was a chat support in the tool, even though the support responds quickly then you send them email. > > I like Questback, and I definitely recommend it ----- ### "Easy to use - even for the computer illiterate" — 5.0/5 > **Melissa** | *5 March 2023* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The ease of use, and the incredible "help" team, who have answered some very silly questions from my side.In addition to being able to set up our own surveys, if we cannot, we can just send what is needed to our contact, and he does it for us.Any answers, assistance, guidance needed is always promptly answered. > > **Cons**: It isn't always intuitive - like a right click of a button doesn't take you anywhere > > We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.We can also use it for staff surveys and questionnaires for research, competition nominations. ----- ### "Interface and development" — 4.0/5 > **Nina** | *5 July 2023* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: I like the interface total and th possibility to costumize. Easy to build the quests. > > **Cons**: Reports are sometimes difficult (comparisons and filters). > > Very good. Nowadays, I like that they focus on development. ----- ### "Easy to set up and very logical and easy to use and make changes" — 5.0/5 > **Magnus** | *2 October 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Good support, good setup and always works > > **Cons**: We were thinking that the designed felt a little bit old > > Very satisfied and we dont want to change ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/1037172/questback?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1037172/questback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nb | | | nl | | | nl-BE | | | sv | | ----- ## Structured Data