--- description: Learn more about Astalty price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Astalty Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [Astalty](/software/1036745/astalty) # Astalty Canonical: https://www.capterra.com.au/software/1036745/astalty Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/1036745/astalty?page=2) > NDIS software for Australian disability service providers. Scheduling, compliance, invoicing, and support coordination in one platform. > > Verdict: Rated **4.8/5** by 200 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Astalty? NDIS registered providers across Australia delivering SIL, support coordination, community access, in-home support, allied health, and recovery coaching, from small teams to large organisations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 200 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Astalty ## Commercial Context - **Starting Price**: $30.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $64 per user/month for standard users. $30 per user/month for support workers. Unlimited participants included. 14-day free trial, no credit card required. 90-day money-back guarantee. No lock-in contracts, cancel anytime. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia ## Features - Calendar Management - Case Notes - Client Management - Compliance Management - Document Management - Goal Setting/Tracking - Referral Management - Scheduling ## Integrations (4 total) - Docusign - Google Calendar - Microsoft Outlook - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Workforce Management Software](https://www.capterra.com.au/directory/30210/workforce-management/software) ## Related Categories - [Workforce Management Software](https://www.capterra.com.au/directory/30210/workforce-management/software) - [Home Health Care Software](https://www.capterra.com.au/directory/10036/home-health-care/software) - [Social Work Case Management Software](https://www.capterra.com.au/directory/31462/social-work-case-management/software) ## Alternatives 1. 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I also like how easy it is to update headings, edit records, and upload documents. The records can be edited before they have been invoiced which is a great feature. This provides flexibility to correct information, update details, or make amendments if needed, without creating additional work. The system is user-friendly, which reduces administrative time and allows me to focus more on participant support rather than navigating complex software. Another feature I like is the ability to automatically copy text with a single click. It is a small feature, but it saves time and makes documentation much more efficient. Overall Astalty is simple, efficient, and easy to use, especially for case noting, billing, and document management. > > **Cons**: Initially I found it a little overwhelming that the case notes were not sectioned by month and instead appeared as one continuous list. When reviewing a participant's history, it could feel daunting to navigate through a large number of notes. Over time however, I have become accustomed to the layout and find it much easier to navigate. While I still think there could be value in grouping case notes by month to improve readability, it is no longer a significant issue for me. The keyword search function is a great feature and has been great for navigating the continuous list. It allows users to quickly locate relevant case notes and information, which makes reviewing records much more efficient and helps offset the challenges of scrolling through a long list of notes. > > Overall, my experience with Astalty has been positive. I found the system easy to learn and straightforward to use in my day-to-day work. The biggest strengths are the case noting and billing functions, which are quick, efficient, and require minimal administration. Uploading case notes is simple, and adding charges takes only a few seconds, making it easy to stay on top of documentation. I also appreciate the flexibility to edit records before they have been invoiced, as well as the ease of uploading and managing documents. Features such as the one-click text copy function further improve efficiency and save time. While there was an initial learning curve when reviewing case notes due to them appearing in one continuous list, I quickly adapted to the layout. The keyword search function is particularly useful and makes it easy to locate relevant information when needed. Overall, I have found Astalty to be reliable and efficient. It has streamlined administrative tasks and allowed me to spend less time on documentation and more time focusing on participant outcomes. ----- ### "Early adopter" — 5.0/5 > **Grant** | *1 June 2026* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: They've always continued to evolve along with the ndis, helping me keep my business running smoothly > > **Cons**: It would be good to have an AI assistant built into it, Reading and learning from all the documents that are uploaded about that client > > The customer service has always been excellent, they always make sure before rolling it out a new feature, it's tried and tested. ----- ### "Streamlined NDIS billing and case management" — 5.0/5 > **Leah** | *20 June 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The Xero integration is incredibly seamless and completely eliminates the need to double enter invoices or rely on manual spreadsheets for billing. It also has strict front end data validation, which stops staff from entering incorrect NDIS line items and saves a massive amount of time troubleshooting PRODA bulk upload errors. The transparent, flat per user pricing structure is also a huge plus. > > **Cons**: The rostering and shift management features are a bit basic. If you are managing a massive, distributed team, it lacks some of the more advanced features like automated worker matching or open shift bidding that purely rostering focused platforms offer. > > Overall, it is an exceptionally reliable platform, particularly if your business leans heavily into support coordination, participant management, and compliance. It drastically cuts down on administrative overhead and the manual data entry usually required to get paid accurately in the NDIS space. The interface is intuitive to navigate and the platform feels like it was genuinely built by people who understand the disability sector. ----- ### "A Leading CRM in the Disability Sector" — 5.0/5 > **Heath** | *19 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Support Coordination Tracking - Simple, effective and a powerful CRM that will support providers with compliance. Invoicing - Simple, easy process that ensures consistent revenue flow with limited time and effort (assuming your staff has tasked correctly\!) Report Generation - Simple to use and generate, but also provides an excellent report, both from a data standpoint but also a visual presentation stand point. Templates - Astalty provides up to date NDIS documents that can be generated with a click of a button. It is also very easy to add your own template and have Astalty generate that. (Service Agreement/Consent to share) > > **Cons**: Out of the box progress noting for support workers, at this stage needs some work or user customisation to reliably ensure that reporting is done to our standards. Same goes for the default Incident Report Form. Requires organizational development to meet your organisation standards. To be fair though, the tool provide are easy to use and straight forward and I believe that any CRM would require this. > > We a InVision have been using Astalty for the last year and a half. I have worked in both the disability sector and the IT sector so have used my fair share of CRM's. Astalty is one of the most user friendly CRM's I have used, but just as important is that it is more functional then many 'out of the box, ready to use CRM's'. It's ability to efficiently and reliably, track, bill and document services for support coordination services is literally unmatched. The rostering module for support workers that they have released, makes it easy to create a template and assign staff by participant preference. Tracking participant progress, a few clicks away, want to confirm participant's funding utilization, a few clicks away. Want to invoice to participants, a few clicks away, want to track a teams billable hours, literally on the homescreen. Want to design in depth Incident Reports, can do, want to build a roster with variable charges across multiple days, go that covered. Integration with Xero for Activity statements and payroll, already there. Team members not used to using a CRM? There is a plethora of written and video guides that you can access and share with them. During our registration audit, I praised Astalty that much for time saved and ease of use the auditor asked me if I was getting paid by them for this\! I would recommend Astalty to any provider whether they are just starting out, or looking to move to a new CRM. ----- ### "Brilliant System\!" — 5.0/5 > **Jamie** | *16 June 2026* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Astalty is incredibly well priced and represents insane value for money. You're not capped in any way re the number of Participant profiles you can create like other platforms (which also cost 3 times as much per month for their entry level subscpritions). The responsiveness of the Astalty team and the help guides and videos make everything super clear, and the invoicing component is BRILLIANT. I'm not a Xero user - I'm a MYOB user, and I have no issues at all managing the invoicing side of things in Astalty. I was adament I would keep my manual invoicing process in place when I made the switch to Astalty, but the Astalty team convinced me to trust the system - and as a result I've now got an extra 2 to 3 hours a fortnight\! The updates which come out are well explained, and logical. The support coordination role is so incredibly challenging that I don't think I would have hung in there some days if I didn't have the most intuitive CRM at my fingertips to deal with the admin\! > > **Cons**: There is nothing I dislike about Astalty. There is nothing that I annoys me about it, and nothing that I wish would change. Zero complaints from me\! > > I've used numerous CRM systems for support coordination and case management, and Astalty is the best, by far\! The team behind the scenes are fabulous and know the industry inside-out (which is likely why and how they've built such an incredible system). ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/1036745/astalty?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1036745/astalty) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data