---
description: Learn more about Virtual Contact Center (VCC) price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Virtual Contact Center (VCC) Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Virtual Contact Center (VCC)](/software/1036619/virtual-contact-center-vcc)

# Virtual Contact Center (VCC)

Canonical: https://www.capterra.com.au/software/1036619/virtual-contact-center-vcc

> Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email and chat.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Verizon
- **Founded**: 2009

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Automatic Call Distribution
- Call Routing
- Chatbot
- Computer Telephony Integration
- Multi-Channel Communication
- Quality Management
- Reporting/Analytics
- Workforce Management

## Category

- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [SanCCS](https://www.capterra.com.au/software/1020456/sanccs) — 5.0/5 (6 reviews)
5. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1036619/virtual-contact-center-vcc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/> |
| en-AE | <https://www.capterra.ae/software/1036619/virtual-contact-center-vcc> |
| en-AU | <https://www.capterra.com.au/software/1036619/virtual-contact-center-vcc> |
| en-CA | <https://www.capterra.ca/software/1036619/virtual-contact-center-vcc> |
| en-GB | <https://www.capterra.co.uk/software/1036619/virtual-contact-center-vcc> |
| en-IE | <https://www.capterra.ie/software/1036619/virtual-contact-center-vcc> |
| en-IL | <https://www.capterra.co.il/software/1036619/virtual-contact-center-vcc> |
| en-IN | <https://www.capterra.in/software/1036619/virtual-contact-center-vcc> |
| en-NZ | <https://www.capterra.co.nz/software/1036619/virtual-contact-center-vcc> |
| en-SG | <https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc> |
| en-ZA | <https://www.capterra.co.za/software/1036619/virtual-contact-center-vcc> |

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