---
description: Learn more about CDESK price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CDESK Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [CDESK](/software/1036466/cdesk)

# CDESK

Canonical: https://www.capterra.com.au/software/1036466/cdesk

> Helpdesk and service desk, designed to digitize business processes, with ticketing, customer contact, SLA's, SLO's and work registry.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses CDESK?

From IT departments to insurance agencies. CDESK offers various modules. Based on the needs of a given company (its internal processes and information flow), an appropriate set of modules is selected.

## About the vendor

- **Company**: Inova Logic

## Commercial Context

- **Starting Price**: EUR 20.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: CDESK have flexible pricing. Our customers pay only for used resources in three ways: mothly, half year, year Rental.
Alse we prepared permanent licencses - one time fee for licences. Customer pay per year for availability of actualizations and support.
 
For your customers we prepared:
- free BRONZE license with most important modules (this license have no free pricing limit). 
- SILVER a maximum of 25% of purchased accounts in the SILVER version can be logged in via the web interface at the same time. This restriction does not apply to access through desktop and mobile applications, and not all features are available.
- GOLD license provides unlimited access to all functions. You can use the web interface, desktop application or mobile application.
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Czech, English, German, Hungarian, Polish, Slovak
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management

## Integrations (5 total)

- Google Maps
- Jira
- Microsoft Outlook
- Microsoft Power BI
- SharePoint Azure AD Connect

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.com.au/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1036466/cdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/268619/CDESK/> |
| en-AE | <https://www.capterra.ae/software/1036466/cdesk> |
| en-AU | <https://www.capterra.com.au/software/1036466/cdesk> |
| en-CA | <https://www.capterra.ca/software/1036466/cdesk> |
| en-GB | <https://www.capterra.co.uk/software/1036466/cdesk> |
| en-IE | <https://www.capterra.ie/software/1036466/cdesk> |
| en-IL | <https://www.capterra.co.il/software/1036466/cdesk> |
| en-IN | <https://www.capterra.in/software/1036466/cdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1036466/cdesk> |
| en-SG | <https://www.capterra.com.sg/software/1036466/cdesk> |
| en-ZA | <https://www.capterra.co.za/software/1036466/cdesk> |
| pl | <https://www.capterra.pl/software/1036466/cdesk> |

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