---
description: Learn more about i-CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: i-CRM Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [i-CRM](/software/1034785/i-crm)

# i-CRM

Canonical: https://www.capterra.com.au/software/1034785/i-crm

> Japanese-language CRM tool that lets enterprises maximize customer engagement and optimize end-user satisfaction.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses i-CRM?

i-CRM targets the managers of small businesses in Japan. It supports ventures in various industry sectors, including wholesale, hospitality, and logistics.

## About the vendor

- **Company**: ITECS

## Commercial Context

- **Starting Price**: JPY 29,000
- **Pricing model**: Flat Rate
- **Pricing Details**: Available from ¥0 initial cost + ¥29,000/month (up to a maximum of 20 users).
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Japanese
- **Available Countries**: Japan

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software)

## Alternatives

1. [WORKS](https://www.capterra.com.au/software/1025663/works) — 4.0/5 (1 reviews)
2. [Flowcode](https://www.capterra.com.au/software/1017561/flowcode) — 4.5/5 (2 reviews)
3. [Partenero](https://www.capterra.com.au/software/1039377/partenero) — 5.0/5 (2 reviews)
4. [Teamzy](https://www.capterra.com.au/software/197005/teamzy) — 4.1/5 (11 reviews)
5. [Vintnerly](https://www.capterra.com.au/software/1011419/vintnerly) (0 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1034785/i-crm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1034785/i-crm> |
| de-AT | <https://www.capterra.at/software/1034785/i-crm> |
| de-CH | <https://www.capterra.ch/software/1034785/i-crm> |
| en | <https://www.capterra.com/p/266490/i-CRM/> |
| en-AE | <https://www.capterra.ae/software/1034785/i-crm> |
| en-AU | <https://www.capterra.com.au/software/1034785/i-crm> |
| en-CA | <https://www.capterra.ca/software/1034785/i-crm> |
| en-GB | <https://www.capterra.co.uk/software/1034785/i-crm> |
| en-IE | <https://www.capterra.ie/software/1034785/i-crm> |
| en-IL | <https://www.capterra.co.il/software/1034785/i-crm> |
| en-IN | <https://www.capterra.in/software/1034785/i-crm> |
| en-NZ | <https://www.capterra.co.nz/software/1034785/i-crm> |
| en-SG | <https://www.capterra.com.sg/software/1034785/i-crm> |
| en-ZA | <https://www.capterra.co.za/software/1034785/i-crm> |
| ja | <https://www.capterra.jp/software/1034785/i-crm> |

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