---
description: Learn more about mySQM Customer Service QA price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: mySQM Customer Service QA Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [mySQM Customer Service QA](/software/1031360/mysqm-fcr-insights)

# mySQM Customer Service QA

Canonical: https://www.capterra.com.au/software/1031360/mysqm-fcr-insights

> mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses mySQM Customer Service QA?

mySQM is deployed using a SaaS platform to help call centers, quality assurance and analysts capture and report real-time customer experience data for agent accountability, engagement, and coaching.

## About the vendor

- **Company**: SQM Group
- **Founded**: 1996

## Commercial Context

- **Starting Price**: USD 30.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Contact SQM Group for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Activity Dashboard
- CES Survey Structure
- CSAT Survey Structure
- Call Recording
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customizable Templates
- Dashboard
- Data Visualization
- Engagement Tracking
- Feedback Management
- IVR
- Multi-Channel Communication
- NPS Survey Structure
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Trend Analysis
- Visual Analytics
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [CloudTalk](https://www.capterra.com.au/software/182004/cloudtalk) — 4.4/5 (268 reviews)
3. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1031360/mysqm-fcr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253579/mySQM-FCR-Insights/> |
| en-AE | <https://www.capterra.ae/software/1031360/mysqm-fcr-insights> |
| en-AU | <https://www.capterra.com.au/software/1031360/mysqm-fcr-insights> |
| en-CA | <https://www.capterra.ca/software/1031360/mysqm-fcr-insights> |
| en-GB | <https://www.capterra.co.uk/software/1031360/mysqm-fcr-insights> |
| en-IE | <https://www.capterra.ie/software/1031360/mysqm-fcr-insights> |
| en-IL | <https://www.capterra.co.il/software/1031360/mysqm-fcr-insights> |
| en-IN | <https://www.capterra.in/software/1031360/mysqm-fcr-insights> |
| en-NZ | <https://www.capterra.co.nz/software/1031360/mysqm-fcr-insights> |
| en-SG | <https://www.capterra.com.sg/software/1031360/mysqm-fcr-insights> |
| en-ZA | <https://www.capterra.co.za/software/1031360/mysqm-fcr-insights> |
| fr | <https://www.capterra.fr/software/1031360/mysqm-fcr-insights> |
| fr-BE | <https://fr.capterra.be/software/1031360/mysqm-fcr-insights> |
| fr-CA | <https://fr.capterra.ca/software/1031360/mysqm-fcr-insights> |
| fr-LU | <https://www.capterra.lu/software/1031360/mysqm-fcr-insights> |

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