---
description: Learn more about Lightstep price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Lightstep Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Lightstep](/software/1031035/lightstep)

# Lightstep

Canonical: https://www.capterra.com.au/software/1031035/lightstep

> Lightstep Incident Response delivers an end to end platform for on-call \& incident response workflows to ensure service resilience.
> 
> Verdict: Rated **3.0/5** by 1 users. Top-rated for **Customer Support**.

-----

## Overview

### Who Uses Lightstep?

Lightstep Incident Response is a New Solution to Help SREs \& Developers Run Their Apps and Respond to Production Issues. We also serve ServiceNow customers with integrated alert \& on-call capabilities

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 1 Reviews |
| Ease of Use | 2.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceNow
- **Location**: Santa Clara, US
- **Founded**: 2012

## Commercial Context

- **Starting Price**: USD 275.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Currently, we are running a deal at $275/month. Usually the price is $984.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Collaboration Tools
- Continuous Deployment
- Continuous Integration
- Dashboard
- Event Logs
- Incident Reporting
- Monitoring
- On Call Scheduling
- Prioritization
- Resource Management
- Root Cause Analysis
- Task Management
- Ticket Management

## Integrations (44 total)

- Airbrake
- AppDynamics
- Auvik
- Azure DevOps
- Azure DevOps Server
- Catchpoint
- Circonus
- Datadog
- Detectify
- Dynatrace
- Elastic Observability
- Epsagon
- Freshping
- Google Cloud Operations Suite
- Grafana

... and 29 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Incident Management Software](https://www.capterra.com.au/directory/31332/incident-management/software)
- [Application Performance Management Tools](https://www.capterra.com.au/directory/30208/application-performance-management-software/software)
- [DevOps Tools](https://www.capterra.com.au/directory/31120/devops/software)

## Alternatives

1. [New Relic](https://www.capterra.com.au/software/118128/new-relic) — 4.5/5 (195 reviews)
2. [Site24x7](https://www.capterra.com.au/software/168192/site24x7) — 4.7/5 (344 reviews)
3. [Jira](https://www.capterra.com.au/software/19319/jira) — 4.4/5 (15312 reviews)
4. [Datadog](https://www.capterra.com.au/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews)
5. [Splunk Enterprise](https://www.capterra.com.au/software/94317/splunk) — 4.6/5 (259 reviews)

## Reviews

### "Interesting but not as good as competing products" — 3.0/5

> **Drew** | *17 January 2023* | Real Estate | Recommendation rating: 3.0/10
> 
> **Pros**: The ability to customize some dashboards with specific data was interesting. There is also a lot more useful information in the realtime graphs than in some other competing products.
> 
> **Cons**: It was too hard to find some of the most basic APM data. Even simple APM requests were hard to track down without custom setup. The graphs looked nice, but overall weren't as useful as the data in similar products.
> 
> APM was hard to use, difficult to setup, and we frequently had performance problems in production, including the occasional problem with our services due to problems with Lightstep.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1031035/lightstep)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253165/Lightstep/> |
| en-AE | <https://www.capterra.ae/software/1031035/lightstep> |
| en-AU | <https://www.capterra.com.au/software/1031035/lightstep> |
| en-CA | <https://www.capterra.ca/software/1031035/lightstep> |
| en-GB | <https://www.capterra.co.uk/software/1031035/lightstep> |
| en-IE | <https://www.capterra.ie/software/1031035/lightstep> |
| en-IL | <https://www.capterra.co.il/software/1031035/lightstep> |
| en-IN | <https://www.capterra.in/software/1031035/lightstep> |
| en-NZ | <https://www.capterra.co.nz/software/1031035/lightstep> |
| en-SG | <https://www.capterra.com.sg/software/1031035/lightstep> |
| en-ZA | <https://www.capterra.co.za/software/1031035/lightstep> |

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