--- description: Learn more about CustomerBase price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CustomerBase Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Appointment Scheduling Software](/directory/30757/appointment-scheduling/software) > [CustomerBase](/software/1030838/customerbase) # CustomerBase Canonical: https://www.capterra.com.au/software/1030838/customerbase Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/1030838/customerbase?page=2) > CustomerBase provides the most powerful crm software that is used by thousands of small businesses to manage their business. > > Verdict: Rated **5.0/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CustomerBase? Small and Medium Sized Businesses (SMB) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 47 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CustomerBase ## Commercial Context - **Pricing Details**: Please contact CustomerBase for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Appointment Management - Automated Scheduling - Availability Management - Billing & Invoicing - Calendar Management - Client Database - Contact Management - Customisable Forms - Data Import/Export - Email Management - Interaction Tracking - Lead Management - Mobile Access - Online Payments - Recurring Appointments - Website Integration ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Appointment Scheduling Software](https://www.capterra.com.au/directory/30757/appointment-scheduling/software) ## Related Categories - [Appointment Scheduling Software](https://www.capterra.com.au/directory/30757/appointment-scheduling/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Payment Processing Software](https://www.capterra.com.au/directory/30232/payment-processing/software) ## Alternatives 1. [PayPal](https://www.capterra.com.au/software/179251/paypal) — 4.6/5 (26301 reviews) 2. [Venmo](https://www.capterra.com.au/software/182159/venmo-) — 4.7/5 (9271 reviews) 3. [Stripe](https://www.capterra.com.au/software/123889/stripe) — 4.6/5 (3309 reviews) 4. [Square Payments](https://www.capterra.com.au/software/170278/square-payments-processing) — 4.7/5 (2672 reviews) 5. [HoneyBook](https://www.capterra.com.au/software/162588/honeybook) — 4.7/5 (678 reviews) ## Reviews ### "Excellent experience, Thank you\!" — 5.0/5 > **Roberta** | *11 March 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The Manager provided easy step by step directions for me to follow. > > **Cons**: There wasn't anything to not like except the call sounded little static but thats not anyones fault. > > Fantastic\! The manager was very helpful and listened to my concerns and answered all of my questions. ----- ### "Excellence" — 5.0/5 > **Blake** | *8 October 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: My representative was friendly, informative, spoke very clearly as I am hard of hearing, And answered every question I could have thought of. This was the best decision for my small business I have made yet. Very professional kept every appointment I have had with them so far and all have been very, very helpful and catered to my every business need write down to payments. The rest is up to me, lol\!\!\! > > **Cons**: Honestly, I can’t find anything negative. > > 100% the way to go if you were starting a new business. Within three days, my company was at the top of the Google listing in my area True story\! ----- ### "Great service" — 5.0/5 > **Jessica** | *14 January 2025* | Fine Art | Recommendation rating: 3.0/10 > > **Pros**: They are so helpful It's like a whole 'nother employee having them :) > > **Cons**: Nothing that I have not liked so far.... > > Excellent I signed up before I knew what I needed and as I figured it out they were there to helpfully assist ----- ### "Experience." — 5.0/5 > **Cindy** | *5 February 2026* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: Customer base is a very friendly System to use. I Love most of all, the booking, and invoice, and it's so easy for my customer to pay with this system. > > **Cons**: I know this may sound cheesy, but there's nothing that I dislike about customer base. Every employees I spoke to has been nothing but very helpful and a system also is very user-friendly, again. > > My overall experience with customer base from start to finish has been very friendly , organized, and knowledgeable. ----- ### "Superior service \!" — 5.0/5 > **Rich** | *22 December 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Excellent service\! I love it. Staff is very knowledgeable about topics . I needed help with website and it got done . > > **Cons**: I’m happy with everything . There isn’t anything I’m not satisfied with. They got my vote. 5 star rating from me . > > Accessibility. Ease of use . It is easy to understand and navigation is easy. Accessibility via cell phone and computer is great . ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/1030838/customerbase?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1030838/customerbase) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data