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Op Central

Op Central

Australia Local product

What Is Op Central?

Op Central is a cloud-based software solution helping multi-site businesses manage training, compliance, operations, people and culture, quality control and growth.

Since 2014, Op Central has been helping some of Australia and beyond's most trusted brands work smarter and grow faster.

Who Uses Op Central?

Franchise and multi-site groups with 5 locations or more looking to take control over operations and gain confidence in compliance.

Op Central Software - Automatic policy update notification
Op Central Software - Location relationship manager
Op Central Software - Operations manual with policy updates

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Reviews of Op Central

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.9
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
50%
4
50%
Tessa
Research and Education Manager in New Zealand
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect for our needs. Easy access to things we like to do.

5.0 2 years ago

Comments: This has been the best experience. Over the last 3 years, I have watched us as a team grow our skills and confidence and deliver a really great product to the team we serve. Op Central has been critical in this journey.

Pros:

The support team! They are extraordinary. In the feedback they only let us score them out of 7, but in my book, they need 200/7. This team of people are incredibly solutions-focused, no matter how big or small the problem, they always provide excellent care and attention to detail. There have been times when the trip to the solution has taken a scenic path, but they have stuck with the process and worked so hard to help us find a way to meet our needs within the parameters of the software. Consequently, we as users/administrators are using more of the software's features, and so there are more questions....and on we go. I always feel valued and supported. I have worked with great IT support over the years in various organisations, but this team has taken the word 'support' to a whole new level for me!!! I have gained so much confidence and acquired many skills, thus enabling me to complete my role more efficiently and effectively. I love working in this program.

Cons:

We have experienced very few limitations. So far, we have managed to find a way to work around the issue.

Op Central Response

2 years ago

Thanks so much for the review, Tessa! We're so glad you're loving the system and the support from our team!

Peter
General Manager Franchising in Australia
Business Supplies & Equipment, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product and best value for money for what it does

5.0 2 years ago

Comments: Overall, Ops Central and their team has been great. They have been there every step of the way.

Pros:

The best to me is the support. The system has lots of functions, but you have a team to support you at OpsCentral to ensure it is being used the right way to achieve what you are trying to achieve.

Cons:

The news section works well, however, it could have more features. However, in their defense, they are working on a major upgrade which will address any of these.

Op Central Response

2 years ago

Thanks so much for the review, Peter! We're so glad you love the system (and our support team) just as much as we do!

Tennille
Quality Assurance Manager in Australia
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

OpCentral ideas to improve

4.0 2 years ago

Comments: Overall this is a good product.

Pros:

We love the ability to share training videos and resources through OpCentral.

Cons:

I would prefer that I could upload multiple files at once and link multiple files at once - or at least have it return to the same section of the files when I have to upload another item. This can be very frustrating. Also for user profiles, I would like to be able to add a custom field to a user type instead of all users as we have employee files and also franchisees and so using these differently would be helpful. I would also like to be able to automate a result generated by a search filter: for example - automating a weekly report on the vaccination status/police check status of employees or automating a report on their licence expiries?

Op Central Response

2 years ago

Thanks so much for the feedback, Tennille! Most of the things you have mentioned are achievable in Op Central and we would love to take you through how to achieve them! Please reach out to our support team any time.

Bindy
Online Education Manager in Australia
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

GymbaROO Online Education Manager: Review

5.0 2 years ago

Comments: Op Central has been a game changer for us. When we began with Op Central, we were complete novices to this kind of software, hence came in at a 'below base-line' entry point. We also had a massive job in front of us, restructuring our business and training programs to reflect the times in which we live. The Op Central team have been a pleasure to work with. They have guided us with a kind, caring, yet professional hand, throughout our journey. The team's communication, problem solving, patience and attitude have been exceptional. They confidently place themselves on the road to continual improvement, and have pulled us along with them.

Pros:

I spend most of my working day in Op Central. I love how easy it is to use and navigate. The high level of functionality has completely changed the way we operate our business; training, staff management, franchisee operation/compliance... the list is endless. Op Central has positively impacted every part of our business.

Cons:

Cannot think of anything that has not already been flagged for development. ....I do like a bit of audio with video tutorials.

Op Central Response

2 years ago

Thanks for the review, Bindy! We're always happy to help out!

Cameron
Cameron
IT Support / Digital Marketing in Australia
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great Solution for our Home Care Franchise

4.0 2 years ago

Comments: Great for what we use it for, Onboarding, Policies, Contracts and Ops Manuals. The only problem is it feels very isolated from our other systems.

Pros:

Simple interface with clear sections. Great for segmenting our Franchise locations and user permissions.

Cons:

No public API/limited intergrations with external software and limited documentation on the Op Central website.

Op Central Response

2 years ago

Thanks for your feedback, Cameron! The good news is that we do now have an open API capable of integrating with all of the other systems you use; although this may not have been the case when you first started using Op Central. If you'd like to explore a new integration, please get in touch with our Support Team.