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Spiceworks
What Is Spiceworks?
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Who Uses Spiceworks?
IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.
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Reviews of Spiceworks
Ever looking for an IT Asset Management App to use ..... Spiceworks has it all
Comments: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.
Pros:
The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.
Cons:
I haven't find any fault using the app, so there is non for me to write
SpiceWorks Cloud IT helpdesk for free!
Comments: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
Pros:
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
Cons:
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
Spiceworks Help Desk is a great tool
Comments: Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it.
Pros:
Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. Inviting team members is simple and all the history is logged. Very Nice!!!
Cons:
Spiceworks Help Desk is a great tool. However the Knowledge Base usually comes up with zero search results.
Spiceworks Review
Comments: I was moderately happy with it. We no longer use it but did use for several years.
Pros:
It was low in cost and easy to customize.
Cons:
Spiceworks is not very sophisticated and at the time, was difficult to access remotely.
Spiceworks Helpdesk
Comments: Spiceworks has always worked well for me, but scalability is an issue.
Pros:
It's free and easy to setup, and a very good product if you need a basic Help Desk offering with basic features.
Cons:
Advanced features are limited, as is reporting capability.
