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Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

What Is Spiceworks Cloud Help Desk?

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!

Who Uses Spiceworks Cloud Help Desk?

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Spiceworks Cloud Help Desk Software - Manage Help Tickets
Spiceworks Cloud Help Desk Software - Zoom ticket
Spiceworks Cloud Help Desk Software - Zoom ticket (bottom)

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Reviews of Spiceworks Cloud Help Desk

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.2
Features
4.2
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jesica
Jesica
CRM Manager in US
Verified LinkedIn User
Insurance, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Spiceworks will answer all your questions

5.0 6 years ago

Comments: Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros:

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons:

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function.

Noor Shehra
IT Administrator in United Arab Emirates
Computer & Network Security, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Spicework Review

5.0 3 years ago

Comments: It is one of the best software for the inventory management and the software can be accessed anywhere in the same network through the specified URL which will keep a whole record of the networking devices.

Pros:

Inventory management is one of the best, with few tweaks on the user end, it is easy to scan all the computers and printers in the network from serial number to installed software in each computer that will come handy in the audit.

Cons:

Few basics were missing like currency value of different countries will making a purchase invoice for the new bought devices.

Josh
IT Support Specialist in US
Used the Software for: 2+ years
Reviewer Source

Awesome IT Help Desk software, horrible inventory system.

2.0 7 years ago

Pros:

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons:

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Ian
IT Support Specialist in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Spicy goodness

5.0 2 years ago

Comments: Spiceworks was great when i worked at a small non profit for my needs

Pros:

The inventory and ticketing are very useful in smaller businesses however when i have to research an issue i normally end the search term in google with "Spiceworks" as i know i will be returned with a wealth of expert knowledge

Cons:

I find the bandwidth usage quite high, other than that it is value for money which was zero for just the helpdesk. There are other applications i have not used

Jeffrey
Dir of IT in US
Wholesale, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Spiceworks helps multiple departments with more efficient reaction time and decisions.

5.0 3 years ago

Comments: It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.

Pros:

Its a feature rich and functional product for an amazing price. They keep adding more too.

Cons:

Setup can be a bit of a bear depending on how much you want to customize it.