17 years helping Australian businesses
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What Is HiRUM Software Solutions?
HiRUMs Property Management Software Solution is now installed in over 1000 hotels and properties around the world, managing more than 120,000 accommodation rooms. HiRUM has become one of the Global Leaders in Hotel Software, helping hotel and accommodation managers with a complete hotel software solution. HiRUM software is designed with the hotel, accommodation and management rights industry in mind.
Who Uses HiRUM Software Solutions?
We service Hotels, Motels, Resorts, Boutique Properties, B&Bs, Apartment Complexes, Student Accom, Aged Care, Ski Lodges, Marinas, Backpackers, Real Estates & Property Management Businesses
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Reviews of HiRUM Software Solutions
Alternatives Considered:
Assistance regarding cyber virus
Comments:
Daily input of bookings and end of month reports are exceptionally helpful to management.
The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years
Pros:
very much adaptable to Resort Accommodation,and assistance given after a cyber attack.
Cons:
no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building
HiRUM Software Solutions, A Guesty Company Response
5 years ago
Hello Geoff, Thank you for taking the time to leave a review. We are so glad you are happy with HiRUM, and even more glad to see your occupancy levels have increased over the past 2 years. It's great to see our support team was able to assist you so well after your unfortunate cyber attack. The HiRUM team are always striving to deliver exceptional customer service so it is great to see that all reflected in your review. Thanks again Geoff!
Switching from RMS to Hirum
Comments: So far, excellent.
Pros:
Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did.
Cons:
The Booking Ledger is too busy and needs to be clear and easier to read.
HiRUM Software Solutions, A Guesty Company Response
3 years ago
Dear Colette, Thank you for taking the time to leave your positive review of HiRUM. The team are thrilled to hear they have assisted in making your transition to HiRUM effortless. We are always striving to bring our clients the best software possible, and your feedback helps us to do this. We are pleased that you have found HiRUM to be a good fit for your business and we look forward to continuing to work with you. Kind Regards, The HiRUM Team
Big headache.
Comments: My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.
Pros:
It has been made with a focus on management right properties. Integrates with third parties.
Cons:
- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based.
Software at its Best
Comments: Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider.
Pros:
Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes.
Cons:
Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties.
HiRUM Software Solutions, A Guesty Company Response
3 years ago
Hi Karen, Thank you so much for taking the time to leave such thorough feedback about our products and your experience. It is our aim to deliver products that assist in making our clients day to day operations that bit easier, and we are thrilled to hear that HiRUM has been able to do this for you. Regarding the two rent rolls, this is absolutely something HiRUM can do provided they are running under the same trust account. The team mentioned they have been in touch with you and assisted you on this one, we're so glad to hear it's been a success. We are very excited for the future of HiRUM, and we look forward to continuing to work with you along the way. Thank you. The HiRUM Team
Very Functional System
Comments:
I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer & Managers Summary regularly as well this makes for a very simple EOM and EOM Roll.
The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team.
Pros:
Great reporting system and the more I use the additional reports the better I like it.
Cons:
I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM.
HiRUM Software Solutions, A Guesty Company Response
3 years ago
Dear Bill, Thank you for taking the time to leave such a positive review. We are honoured to have had you as a customer for the past 5 years and look forward to many more years to come. Our team is happy to hear they play a significant role in making your experience with HiRUM so memorable, so thank you for this valuable feedback. We are thrilled to learn that you are making full use of the systems functionalities and additional reporting features, as we believe that every property deserves a tailor-made solution. Thank you again for choosing HiRUM to look after your business and we look forward to continuing to make managing your property easier. Kindest Regards, The Team @ HiRUM Software Solutions
