---
description: Learn more about Personalized Agent Intelligent Routing (PAIR) price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Personalized Agent Intelligent Routing (PAIR) Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Personalized Agent Intelligent Routing (PAIR)](/software/1024966/ai-mediated-conversations-ai-mc)

# Personalized Agent Intelligent Routing (PAIR)

Canonical: https://www.capterra.com.au/software/1024966/ai-mediated-conversations-ai-mc

> Call routing solution that helps businesses use emotion AI and voice data to match customers with agents, enhancing outcomes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Personalized Agent Intelligent Routing (PAIR)?

PAIR is used by call centers, financial institutions, debt collection agencies, sales organizations, utility companies, healthcare providers, insurance companies, and BPOs.

## About the vendor

- **Company**: Behavioral Signal Technologies

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: PAIR is available on a per-user, per-month subscription plan. More details on the pricing can be found on our Contact Us page.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Automatic Call Distribution
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Call Routing
- Campaign Management
- Contact Management
- Customer Database
- Customer Experience Management
- Dashboard
- Engagement Tracking
- IVR
- Multi-Language
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Visual Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Aircall](https://www.capterra.com.au/software/144486/aircall) — 4.2/5 (458 reviews)
3. [JustCall](https://www.capterra.com.au/software/157853/justcall) — 4.1/5 (223 reviews)
4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1754 reviews)
5. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1024966/ai-mediated-conversations-ai-mc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246241/AI-Mediated-Conversations-AI-MC/> |
| en-AE | <https://www.capterra.ae/software/1024966/ai-mediated-conversations-ai-mc> |
| en-AU | <https://www.capterra.com.au/software/1024966/ai-mediated-conversations-ai-mc> |
| en-CA | <https://www.capterra.ca/software/1024966/ai-mediated-conversations-ai-mc> |
| en-GB | <https://www.capterra.co.uk/software/1024966/ai-mediated-conversations-ai-mc> |
| en-IE | <https://www.capterra.ie/software/1024966/ai-mediated-conversations-ai-mc> |
| en-IL | <https://www.capterra.co.il/software/1024966/ai-mediated-conversations-ai-mc> |
| en-IN | <https://www.capterra.in/software/1024966/ai-mediated-conversations-ai-mc> |
| en-NZ | <https://www.capterra.co.nz/software/1024966/ai-mediated-conversations-ai-mc> |
| en-SG | <https://www.capterra.com.sg/software/1024966/ai-mediated-conversations-ai-mc> |
| en-ZA | <https://www.capterra.co.za/software/1024966/ai-mediated-conversations-ai-mc> |

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