Consignmate

Consignmate Review

Comments: We have had a great experience. Our business is based on various seasonal work and the set up of it all has been very different but it work for all of it,
We have received great support in getting it all set up
We are still learning how to use the program to its full potential

Pros:

Web base Live program - you can access from anywhere Great Support User Friendly and it becomes even easier once the set up is done can be customised for your business purposes

Cons:

That you cant delete some parts you can only make inactive

Consignmate - Nexgen

Pros:

very user friendly and suits our current requirements

Cons:

Not having a user manual and needing to call repeatedly or work out any issues ourselves

Alternatives Considered: MachShip and TransVirtual

Reasons for Switching to Consignmate: As this was our 1st system, it seemed to have everything we needed

Consignmate

Comments: It was clunky in the initial stages until we ironed out some issues. The mobile system is still clunky and bulk signoff needs to be simplified. Some areas around delivery, particularly errors that cannot be rectified. Overall the sytem is serviceable but you do need someone in the business to be fully conversant to fix issues on the run

Pros:

The product has integrated some functions with our key partner VFS which save time/resources. Our internal Con Note production is of better quality and more professional looking. The ability to track invoicing is advantageous

Cons:

Some steps are too long to achieve a simple process. Setting a new client which may be a Client/Collection Site/Delivery site should be one step

Great platform with amazing support team

Pros:

the team backing the platform are second to none, we have used imagesoft for software for over 10 years and they are always hapy and egar to help with any problem or solution we bring to them.

Cons:

some feature are still in development but im sure the team will bring them to market soon.

From ImageSoft to Consignmate

Comments: Would rate it a 6 out of 10 but that is only due to the program still being in development however trust it will be fixed up within the next 6 months ... hoping the maintenance module is released soon as this was a selling point also!!

Pros:

Easy system to implement and use from inputting jobs, to tracking and invoicing! App is easy to use for our drivers. Glen & his team are very responsive and do not have to deal with call centres.

Cons:

The program is still in development stages and have had some teething issues getting the app right for our drivers, which has upset some employees. Unable to amend electronic PoDs which can be frustrating when drivers accidently take photos not required or enter the incorrect times... other minor issues which I am sure will be ironed out in the future.

Alternatives Considered: MyTrucking

Reasons for Switching to Consignmate: I enquired to Glenn Tunny about using ImageSoft as previously had used this program at another Transport company and found it to be a really wonderful FMS and the maintenance module was easy to use. Glenn told us about the new product Consignmate and chose this program as Glenn & his team are generally very responsive and helpful with all enquiries!