--- description: Learn more about MyAlice price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MyAlice Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [MyAlice](/software/1024299/myalice) # MyAlice Canonical: https://www.capterra.com.au/software/1024299/myalice Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1024299/myalice?page=2) > All-in-one Conversational Commerce Platform that empowers e-commerces to sell more. > > Verdict: Rated **4.7/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MyAlice? Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 17 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Alice Labs ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Singapore ## Features - Activity Dashboard - Alerts/Escalation - Customer Database - Interaction Tracking - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics ## Category - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Solid Product\!" — 5.0/5 > **Rocco** | *23 February 2022* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: I rarely do reviews, but I have to say that MyAlice really surprised me :) Compared to other competing tools, MyAlice really has everything you can hope for. It integrates perfectly with my WooCommerce store and at the same time with the social channels I currently use for my store (Facebook and Instagram) I can manage everything from one place and that's great\! In addition, my team and I can manage and see the same chats from a single place, a very useful function for live chat on the website, but above all for Whatsapp. Also, even if we are not online, the automated bots respond to customers. Their Roadmap is very promising and even if the product is great right now, it will surely be a market leader if all the features in the roadmap are implemented. The UI is beautiful to look at and use, which makes it great for both me and agencies that want to sell the service to their clients. The product is solid and it works. The team is very attentive and responds quickly to both emails and the Facebook group. They have a solid vision. Highly recommended. > > **Cons**: MyAlice still has something to add and improve, in my opinion on these points: - Add my various company emails as channels (already on the roadmap) - Make the app completely multilingual, both in the backend and above all in the front end (in the actual chat) - Also add a desktop app beyond the browser version - have all the functions of the desktop version in the mobile app, so that you can also use only the one on the go. - To be able to program the messages to be sent - Abandoned cart recovery function, both by chat and by email. - The chat should be able to collect contact details, such as name, surname, email and telephone. Luckily the Team has already ensured that these points are on the roadmap, so they will definitely be implemented in the coming months of this year\! ----- ### "Good value multi-channel support solution" — 5.0/5 > **Verified Reviewer** | *16 March 2022* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It makes it easy to manage customer queries team and we can manage and view the same chats from one centralised location, instead of 10 difference places as we had to before. BEing able to see customer order history in shopify is great > > **Cons**: There's a bit of a learning curve, the UI could be improved a bit. That's all I can say though > > Very good. It's good value compared to the extablished players and works as well, with (most of) the bells and whistles. Support is good too ----- ### "Clean and Neat UI but..." — 4.0/5 > **Hermes** | *16 March 2022* | Restaurants | Recommendation rating: 7.0/10 > > **Pros**: I love the clean and neat interface of MyAlice. You can find what you are looking for very easily. The system responses are very quick and very customizable. Integrations are also very easy, just like a plug and use solution for the integration part. > > **Cons**: But... For setting up the chat flows or sequences, you need to spend some good time on it. Honestly, I'd like to have some generic flows built-in and just need to modify a bit then ready to go. From what I have learned so far, I need to build up everything on my own. Hope to see some short tutorial videos inside the chat builder. > > Nice App but, do have a bit learning curve. ----- ### "MyAlice with Very Promising Future for E-Commerce Sales and Support" — 4.0/5 > **Kanpong** | *27 February 2022* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: 1) The UX and UI are clean, and easy to navigate. My team can easily learn to use myalice’s basic function without a headache. 2) MyAlice can be accessed from a web browser as well as a mobile app which is important, especially for our team to respond to inquiries at anytime, and the speed load is good. 3) The comprehensive functions that serve our needs in addition to LINE OA integration include: a) The analytics and report on report menus which provide comprehensive data which can be used fro analytics, and b) chat assignment \& internal note for internal collaboration, and woo commerce integration with product recommendation \& check out from MyAlice. P.S. our sale admin can covert sales easier through product recommendation function, and create a new order right from the software. > > **Cons**: MyAlice still lacks some of the functions which we would like to have which I have seen the feature requested added on their Roadmap. These include shared email inbox, and the knowledge base. The ability to reopen the closed ticket is important as well, and I believe the team is working on it. Also, I wish that the notes taken on chat with each customer can be recorded and viewed from the right side menu of the chat, and in the details of the customer(s) in the customer menu. > > We have searched for an omnichannel software that can integrate with LINE OA which is a WhatsApp-like chat application used in South East Asia. We have tried a few local one in Thailand, including some international ones (both established and newer ones). Some we did try out and did not continue using them either because of the prices, software’s speeds or barriers on basic functions (e.g. could not successfully integrate with LINE OA or slow). After testing out MyAlice, we decided to stick with it. ----- ### "Overall a very decent software with fast paced development" — 4.0/5 > **Sajwal** | *24 February 2022* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: After trying out a few similar solutions, I have to say the best part about MyAlice is that it comes with a bot builder tool, which allows you to build your own chatbot for your ecommerce business. This is just a cherry on top of the cake that is already filled with features such as allowing you to create a custom help desk, being able to set up multi-channel messaging, looking at customer data from all channels in one place, and more. I also like how the founders are responsive and get back to you on any issues you might have. > > **Cons**: There are still some minor bugs in the platform, I could also use a GMB chatbot which they do not have yet. > > Overall a very good experience. It can be better, but the \[SENSITIVE CONTENT\] are working on making it better day and night and they are very responsive ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1024299/myalice?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1024299/myalice) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data