---
description: Learn more about Birdeye Messaging price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdeye Messaging Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Birdeye Messaging](/software/1023177/birdeye-messaging)

# Birdeye Messaging

Canonical: https://www.capterra.com.au/software/1023177/birdeye-messaging

> Birdeye Messaging is a customer messaging solution that can manage all messages from prospects and customers.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Birdeye
- **Location**: Palo Alto, US
- **Founded**: 2012

## Commercial Context

- **Pricing Details**: Please contact Birdeye directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, India, United States

## Features

- Customer History
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Third-Party Integrations

## Integrations (2 total)

- Facebook Business Suite
- Instagram

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Viber](https://www.capterra.com.au/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.com.au/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Wati](https://www.capterra.com.au/software/204314/wati) — 4.6/5 (202 reviews)
5. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews)

## Reviews

### "Great for messaging" — 5.0/5

> **Shrina** | *16 October 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: We can manage all messages from one place. It’s easy to use for both parties
> 
> **Cons**: Sometimes you are unable to reply to messages from Instagram if it comes through as ‘anonymous user’ but you don’t know this until you try to send the message. So you can often loose the whole response

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### "Notmal Messaging product" — 4.0/5

> **Jacob** | *17 January 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: I liked the ability to integrate with multiple social pages and to be able to respond to messages in one platform. And that it is HIPPA compliant.
> 
> **Cons**: Problems with integrating email correspondence.
> 
> Normal messaging system with HIPPA compliant capabilities. It easy to use.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1023177/birdeye-messaging)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/241052/Birdeye-Messaging/> |
| en-AE | <https://www.capterra.ae/software/1023177/birdeye-messaging> |
| en-AU | <https://www.capterra.com.au/software/1023177/birdeye-messaging> |
| en-CA | <https://www.capterra.ca/software/1023177/birdeye-messaging> |
| en-GB | <https://www.capterra.co.uk/software/1023177/birdeye-messaging> |
| en-IE | <https://www.capterra.ie/software/1023177/birdeye-messaging> |
| en-IL | <https://www.capterra.co.il/software/1023177/birdeye-messaging> |
| en-IN | <https://www.capterra.in/software/1023177/birdeye-messaging> |
| en-NZ | <https://www.capterra.co.nz/software/1023177/birdeye-messaging> |
| en-SG | <https://www.capterra.com.sg/software/1023177/birdeye-messaging> |
| en-ZA | <https://www.capterra.co.za/software/1023177/birdeye-messaging> |
| fr | <https://www.capterra.fr/software/1023177/birdeye-messaging> |
| fr-BE | <https://fr.capterra.be/software/1023177/birdeye-messaging> |
| fr-CA | <https://fr.capterra.ca/software/1023177/birdeye-messaging> |
| fr-LU | <https://www.capterra.lu/software/1023177/birdeye-messaging> |

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