---
description: Learn more about Insightly Service price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Insightly Service Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Insightly Service](/software/1022758/insightly-service)

# Insightly Service

Canonical: https://www.capterra.com.au/software/1022758/insightly-service

> Service is the newest addition to the Insightly unified suite of customer relationship management applications.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Insightly Service?

Organizations in any industry looking to deliver superior customer experiences. Service aligns teams around a single source of truth for customer success, support, and growth.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Insightly
- **Location**: San Francisco, US
- **Founded**: 2010

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Analytics
- Customer Database
- Customer Support
- Dashboard
- Knowledge Base Management
- Multi-Channel Communication
- Queue Management
- Self Service Portal
- Surveys & Feedback
- Third-Party Integrations

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [HubSpot Service Hub](https://www.capterra.com.au/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews)

## Reviews

### "Insightly Service - Technical Support" — 5.0/5

> **Ross** | *31 October 2022* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: OUr primary Support person has easy access to client requests and the ability to track resolutions.
> 
> **Cons**: The setup and integration took a little bit of customization but it wasn't horrible. Getting notifications took a bit more.
> 
> Overall, everything has been performing as expected

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### "NOT good for field service organizations\!" — 3.0/5

> **Jim** | *12 September 2023* | Facilities Services | Recommendation rating: 2.0/10
> 
> **Pros**: We use Insightly CRM so naturally we wanted to use Insightly Service to create a better orgainzed field service group to manage maintenance and repairs needed at customer sites.  But it could not do what we needed.  What do I mean by field service?  We are a boiler installation and maintenance company.
> 
> **Cons**: Poor design:  Each ticket has the ability to assign Tasks BUT the Service Administrator has no ability to see what Tasks have already been assigned for that Ticket.  Looking at work already assigned was hard because there is no calendar in the Service App or Portal.  Why?  There is one in CRM.  There is no way to initiate Service Invoices\!  It collects hours spent but it is as though they think all service work is FREE to customers.  No, it is not\!\!Was there any help differentiating between customers with service contracts and without?  NO.  Could we create an instant invoice (from technician notes) by putting in an item from a dropdown list with pricing where we could select a task or a part and put it into an invoice.  NOEvery time we said--make Service better by adding X, Support said, "Oh, you need to buy App Connect".  But this is a feature that every other Field Service program has.  They did not respond.  App Connect costs way too much money anyway.  Why are we trying to help them make this a Field Service application when they really are not able to listen to fundamental modification suggestions.
> 
> We needed to organize and make more efficient our boiler service technicians.  Insightly gave a few benefits but when it came to day to day organization and reprioritizing, etc...  it was difficult or impossible to get it to function in an easy to use, effective way.  NOT READY FOR PRIME TIME\!

## Links

- [View on Capterra](https://www.capterra.com.au/software/1022758/insightly-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/240598/Insightly-Service/> |
| en-AE | <https://www.capterra.ae/software/1022758/insightly-service> |
| en-AU | <https://www.capterra.com.au/software/1022758/insightly-service> |
| en-CA | <https://www.capterra.ca/software/1022758/insightly-service> |
| en-GB | <https://www.capterra.co.uk/software/1022758/insightly-service> |
| en-IE | <https://www.capterra.ie/software/1022758/insightly-service> |
| en-IL | <https://www.capterra.co.il/software/1022758/insightly-service> |
| en-IN | <https://www.capterra.in/software/1022758/insightly-service> |
| en-NZ | <https://www.capterra.co.nz/software/1022758/insightly-service> |
| en-SG | <https://www.capterra.com.sg/software/1022758/insightly-service> |
| en-ZA | <https://www.capterra.co.za/software/1022758/insightly-service> |
| fr | <https://www.capterra.fr/software/1022758/insightly-service> |
| fr-BE | <https://fr.capterra.be/software/1022758/insightly-service> |
| fr-CA | <https://fr.capterra.ca/software/1022758/insightly-service> |
| fr-LU | <https://www.capterra.lu/software/1022758/insightly-service> |

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