Who Uses Vision Helpdesk?
Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter
What Is Vision Helpdesk?
Vision Helpdesk offers Customer Service Software Tools -
1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM PinkVerify Certified)
Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
Vision Helpdesk is trusted by 15000 plus companies across the globe.
Vision Helpdesk Details
Vision Helpdesk
https://www.visionhelpdesk.com/
Founded 2007
Vision Helpdesk pricing overview
See pricing plansVision Helpdesk has a free version and offers a free trial. Vision Helpdesk paid version starts at USD 8.00/month.
Starting Price
USD 8.00/month See pricing details
Pricing Details
SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff
Free Version
Yes
Free Trial
Yes, get a free trial
Vision Helpdesk deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Deployment
- Cloud, SaaS, Web-based
- Windows (Desktop)
- Linux (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Vision Helpdesk Features
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customisable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Analytics
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
ITSM Tools
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Management
- Asset Tracking
- Audit Management
- Availability Management
- CRM
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Drag & Drop
- Email Management
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Workflow Management
Issue Tracking Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Configurable Workflow
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Management
- Help Desk Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Project Management
- Projections
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Issues
- Reporting & Statistics
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third Party Integrations
- Ticket Management
- Widgets
- Workflow Management
Service Desk Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Management
- CMDB
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real Time Notifications
- Real Time Reporting
- Remote Access/Control
- Reporting & Statistics
- SSL Security
- Scheduled / Automated Reports
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Widgets
- Workflow Management
Vision Helpdesk Alternatives
More Vision Helpdesk alternatives
Vision Helpdesk Reviews
Read all reviewsOverall rating
Average score
Gitesh T.
-
Overall Rating5 /5
-
Ease of UseUnrated
-
Features & FunctionalityUnrated
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 10/10/2014
"Excellent Help Desk software with wonderful features."
Comments: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Pros: SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Cons: Till today I didn't find out any.
- Reviewer Source
- Source: GetApp
- Reviewed on 10/10/2014
Ryan R.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/08/2019
"Vision Help Desk Review"
Comments: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pros: Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Cons: The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
- Reviewer Source
- Reviewed on 30/08/2019
Daniel alejandro M.
-
Overall Rating3 /5
-
Ease of Use3 /5
-
Features & Functionality3 /5
-
Customer Support4 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 10/07/2018
"Pretty good app for managing tickets"
Pros: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Cons: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
- Reviewer Source
- Source: GetApp
- Reviewed on 10/07/2018
Patrick M.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/01/2021
"Vision Helpdesk Trial"
Comments: I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.
Pros:
I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.
Cons: So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.
- Reviewer Source
- Reviewed on 20/01/2021
Dennis M.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/05/2018
"Best software for managing the various internet based customer interaction channels"
Comments: Talking to customers using Facebook, Twitter and other platforms is faster
Pros:
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Cons: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
- Reviewer Source
- Reviewed on 25/05/2018
