What Is Vision Helpdesk?

Vision Helpdesk offers Customer Service Software Tools -

1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM PinkVerify Certified)
4) Live Chat Software

Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

Vision Helpdesk is trusted by 15000 plus companies across the globe.

Who Uses Vision Helpdesk?

Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

Vision Helpdesk Details

Vision Helpdesk

Founded in 2007

Vision Helpdesk pricing

Starting Price:

USD 8.00/month
  • Yes, has free trial
  • Yes, has free version

Vision Helpdesk has a free version and offers a free trial. Vision Helpdesk paid version starts at USD 8.00/month.

Pricing plans get a free trial

Vision Helpdesk Details

Vision Helpdesk

Founded in 2007

Vision Helpdesk videos and images

Vision Helpdesk video
Vision Helpdesk Software - Responsive Staff Portal - thumbnail
Vision Helpdesk Software - Incident Management - thumbnail
Vision Helpdesk Software - Problem Management - thumbnail
Vision Helpdesk Software - Change Management - thumbnail
Vision Helpdesk Software - ITIL / ITSM Service Desk - thumbnail

Vision Helpdesk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Vision Helpdesk

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management

View full list of Customer Service Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Project Management
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Workflow Management

View full list of ITSM Tools

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Project Management
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management

View full list of Issue Tracking Software

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Content Management
  • Customer History
  • Customisable Branding
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Progress Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Website Visitor Tracking
  • Workflow Management

View full list of Live Chat Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics
  • Asset Lifecycle Management
  • Benchmarking
  • CMDB
  • Change Management
  • Chat/Messaging
  • Configuration Management
  • Contract/License Management
  • Customer Support
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • IT Asset Management
  • IT Risk Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Localization Automation
  • Mobile Access
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Notifications
  • Real Time Reporting
  • Release & Deployment
  • Remote Access/Control
  • Reporting & Statistics
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Virtual Assistant
  • Workflow Management

View full list of Service Desk Software

Alternatives to Vision Helpdesk

More Vision Helpdesk alternatives

Reviews of Vision Helpdesk

Read all 29 reviews

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.7
Features
4.5
Value for Money
4.4

Reviews by score

5
20
4
7
3
2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gitesh T.
Gitesh T.
Technical Lead in
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Excellent Help Desk software with wonderful features.

5 7 years ago

Comments: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Pros:

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Cons:

Till today I didn't find out any.

Ryan R.
IT Help Desk Analyst in US
Museums & Institutions, 201-500 Employees
Used the Software for: Free Trial
Reviewer Source

Vision Help Desk Review

5 2 years ago

Comments: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Pros:

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Cons:

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Alternatives Considered: Kayako, Freshservice and HappyFox Help Desk

Switched From: Spiceworks

Issrrael I.
Advisor in Portugal
Consumer Services, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Vision tool helps to achieve your management goals

4 last month New

Comments: It was helpful to arrange, plan, execute and validate my helpdesk tasks.

Pros:

Easy to use, easy integration with other platforms

Cons:

Sometimes the system stability can failed

Daniel alejandro M.
Venezuela
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Pretty good app for managing tickets

3 3 years ago

Pros:

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Cons:

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Patrick M.
IT Consultant in Zambia
Environmental Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Vision Helpdesk Trial

5 10 months ago

Comments: I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

Pros:

I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.

Cons:

So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Alternatives Considered: ManageEngine ServiceDesk Plus

Reasons for Switching to Vision Helpdesk: Simplicity and met our needs.