
Who Uses Vision Helpdesk?
Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter
What Is Vision Helpdesk?
Vision Helpdesk offers Customer Service Software Tools -
1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM PinkVerify Certified)
Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
Vision Helpdesk is trusted by 15000 plus companies across the globe.
Vision Helpdesk Details
Vision Helpdesk
https://www.visionhelpdesk.com/
Founded 2007











Vision Helpdesk pricing overview
See pricing plansVision Helpdesk has a free version and offers a free trial. Vision Helpdesk paid version starts at USD 8.00/month.
Starting Price
USD 8.00/month See pricing details
Pricing Details
Starts from $8 per mo per staff agent..
Free Version
Yes
Free Trial
Yes, get a free trial
Vision Helpdesk deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Vision Helpdesk Features
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Center Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
Issue Tracking Software
- Assignment Management
- Dashboard
- Escalation Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Project Management
- Recurring Issues
- Task Management
Service Desk Software
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
Vision Helpdesk Alternatives
More Vision Helpdesk alternativesVision Helpdesk Reviews
Read all reviewsOverall rating
Average score
Gitesh T.
-
Overall Rating5 /5
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Ease of UseUnrated
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Features & FunctionalityUnrated
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Customer SupportUnrated
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Value for MoneyUnrated
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Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 10/10/2014
"Excellent Help Desk software with wonderful features."
Comments: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Pros: SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Cons: Till today I didn't find out any.
- Reviewer Source
- Source: GetApp
- Reviewed on 10/10/2014
Ryan R.
-
Overall Rating5 /5
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Ease of Use4 /5
-
Features & Functionality5 /5
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Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/08/2019
"Vision Help Desk Review"
Comments: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pros: Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Cons: The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
- Reviewer Source
- Reviewed on 30/08/2019
Patrick M.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/01/2021
"Vision Helpdesk Trial"
Comments: I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.
Pros:
I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.
Cons: So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.
- Reviewer Source
- Reviewed on 20/01/2021
Daniel alejandro M.
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Overall Rating3 /5
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Ease of Use3 /5
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Features & Functionality3 /5
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Customer Support4 /5
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Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 10/07/2018
"Pretty good app for managing tickets"
Pros: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Cons: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
- Reviewer Source
- Source: GetApp
- Reviewed on 10/07/2018

Dennis M.
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Overall Rating4 /5
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Ease of Use4 /5
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Features & Functionality4 /5
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Customer Support4 /5
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Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/05/2018
"Best software for managing the various internet based customer interaction channels"
Comments: Talking to customers using Facebook, Twitter and other platforms is faster
Pros:
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Cons: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
- Reviewer Source
- Reviewed on 25/05/2018