18 years helping Australian businesses
choose better software
Local product
What Is Sonder?
Sonder goes beyond standard employee care. Our complete employee care platform offers unified medical advice, safety assistance, and mental health support under one roof.
Our 24/7 platform empowers employees to seek help early and often, boasting a 40% average usage rate (20x the industry standard).
Remote worker safety: Real-time alerts & self-managed tools keep them informed & supported.
Fast access to specialists: Skip wait times with live chat responses in 15 seconds or less from nurses, psychologists & social workers.
Get ahead of risks: Mitigate psychosocial risks by identifying & addressing challenges before they escalate. Intervene earlier so your people recover faster, reducing long-term impacts through quick access to care.
High-quality data: See what's truly impacting your people & measure the ROI of your well-being programs.
One fixed price, no hidden fees: Invest in the well-being of your entire workforce without unexpected invoices.
Who Uses Sonder?
People leaders responsible for the health, safety and wellbeing of their employees including Chief People Officers, People & Culture Teams, WHS Managers, HR Managers, Risk & Operations Teams.
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Reviews of Sonder
Whats not to love
Comments: Been excellent - they really do care and want to deliver support
Pros:
Its very pro-active in helping the business grow into the ownership of 'Mental Health' ...and its not just a flick of a light switch
Cons:
nothing.....................................................have no issues at all
Much more than an EAP
Comments: Excellent. Highly recommend the Sonder team and service.
Pros:
Sonder provides both a push and a pull service to our Team Members. The alerts are great to keep emerging and topical issues top of mind, and the ease of access for specific support on an individual basis via chat, call and online articles is fantastic.
Cons:
While the location services are great, when I was on holiday in the UK from Australia I got all of the local UK alerts (very helpful) but I did miss alerts on things happening at home which made it difficult to know if there were any risks for my family or my colleagues to be aware of.
Practical, tech-enabled support for our team
Comments: A strong and mature professional relationship. Sonder have listened and added additional support functionality through data reporting to help us better manage risk. Both Team Members and our executive / board have positive impressions of the value and benefits of the Sonder product and relationship
Pros:
Technology lead support that is enabled and backed up by real people with expertise and customer-focused mindset
Cons:
The responder network aspect was different to our initial expectations
Highly Rated - great support, relevant resources and very user friendly!
Comments: Highly rated, suits our workforce age group. Very user friendly and relevant information and notifications.
Pros:
Sonder provides health, wellbeing and safety support and relevant resources at the touch of a button. Options to chat or call or provide in person support depending on the needs of our team. Fantastic safety features which are used and appreciated by team members working outside of normal business hours.
Cons:
Slight struggle with utilisation rates after initial roll out.
SONDER REVIEW
Pros:
GREAT CLIENT MANAGEMENT AND SUPPORT (LUCY), GOOD INSIGHTS (MONTHLY STATS), GOOD INITIATIVES TO INCREASE ENGAGEMENT AND AWARENESS OF CERTAIN TOPICS, FLEXIBLE (TAILORED APPROACH), PROVIDE TOOLS/MATERIAL FOR STAFF.
Cons:
QUITE RESOURCE INTENSIVE INTERNALLY TO GAIN AND MAINTAIN STAFF ENGAGEMENT
